Human Resources Operations Manager, Office of Facilities Operations and Emergency Response

Human Resources Operations Manager, Office of Facilities Operations and Emergency Response

The City University of New York’s (CUNY) department of Facilities Planning, Construction and Management (FPCM) is seeking a Human Resources Operations Manager to support the Office of Facilities Operation and Emergency Response. The shared facilities services model will operate through CUNY’s four regional maintenance hubs, supported by the business and administration teams operating from the facilities central office. The goal is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY’s portfolio of 300 buildings and 26 million square feet of educational facilities.

Reporting to the Director of Human Resources and Labor Relations, the HR Operations Manager will implement and manage HR policies, procedures, and systems, oversee daily HR operations, and ensure compliance with CUNY and FPCM standards, including HRIS management, payroll, time and leave, recruitment, and benefits administration.

• Oversee daily HR operations and assist the HR Director in strategic planning to meet departmental goals.
• Supervise and mentor HR Coordinators; provide guidance and training in HRIS management, recruitment, onboarding, time and leave, payroll, and benefits administration.
• Process personnel transactions in CUNYfirst (onboarding, terminations, appointments, reappointments, salary changes, and job changes) with accurate and timely processing.
• Manage benefits administration for skilled trades staff, including health insurance, commuter benefits, pension plans, tuition waivers, and other covered benefits.
• Recruitment activities in the Talent Acquisition Management (TAM) system and manage position transactions.
• Participate in hiring pools and serve on search committees for classified staff vacancies.
• Provide guidance on functional and payroll title classifications based on job responsibilities.
• Communicate HR policies and procedures; develop and distribute guidelines; maintain and update the HR website.
• Perform related duties as assigned.

Until further notice, this position is eligible for a hybrid work schedule.

• Bachelor’s Degree and six years of related experience.
• HRCI or SHRM Certification.
• Demonstrated HR managerial experience in higher education, preferably within a public university system.
• Proficiency with HRIS and payroll platforms such as People Soft, Workday, NYS/NYC payroll systems, ADP, or Kronos.
• Current in‑depth knowledge of employment laws and regulations impacting higher education, public sector labor laws, NYC and NYS labor contracts and federal and state compliance requirements.
• Professional integrity, sound judgment, and discretion in handling sensitive and confidential information.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently, manage multiple priorities, and meet deadlines in a high volume, time‑sensitive environment.
• Commitment to customer service excellence and strong organizational and follow‑through skills.
• Strong work ethic and professionalism with diplomacy and tact.
• Empathetic and collegial team player fostering a positive inclusive culture.
• Pro‑active, flexible, collaborative work style with strong facilitation and presentation skills.
• Advanced computer proficiency with Microsoft Office Suite, People Soft, Workday, ATS, MS Teams, Zoom, Web Ex.

Manages a portfolio of Human Resources programs and operations at the College level. Assumes responsibility for delivery of HR programs (recruitment, performance management, labor relations, pay administration, record‑keeping, technology), manages staff, supports department chairs and managers, provides guidance on laws, policies, expansion to employees, compiles reports, assists management with developing policies, and performs related duties.

The salary range is $102,408 – $113,982, commensurate with credentials, education, and experience. CUNY will implement a salary schedule increase of 3.5% effective 9/1/26. Benefits include health plans, retirement/pension, tuition waivers for graduate study, paid time off, and access to campus programs.

Submit a cover letter and resume online via CUNY’s web‑based job system, addressing how your experience meets the responsibilities and qualifications outlined. Current CUNY employees should apply through CUNYfirst Employee Self Service.

Open until filled.

CUNY encourages people with disabilities, minorities, veterans, and women to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.