Retention Specialist Job New York New York USA,HR/Recruitment

Position: Employment & Retention Specialist
Location: New York

Next Step - Varick Street Headquarters, 200 Varick St, New York, New York, United States of America

Job Description

Posted Tuesday, September 16, 2025 at 4:00 AM

Title: Employment and Retention Specialist

Program: Next Step - Workforce Development

Salary Range: $55,000 – $60,000 per year

Next Step is Project Renewal’s award‑winning job placement program which places homeless, formerly homeless, and low‑income individuals in competitive employment. Since 2000, Project Renewal has helped nearly 5,000 New Yorkers find and retain employment, achieve economic security, lead more fulfilling lives, and positively contribute to their communities. Our comprehensive approach allows us to work individually with each client to minimize barriers to employment and prepare them for the world of work.

Overall

Responsibilities:

The Employment and Retention Specialist is a passionate advocate for individuals facing barriers to employment. This role requires a deep understanding of the challenges underserved populations face and a commitment to connecting them with opportunities for economic empowerment. The Employment & Retention Specialist will cultivate and manage relationships with employers across diverse industries to identify job opportunities and promote the hiring of program participants across our training and supportive services programs and work across functional lines to ensure client placement and retention goals are met.

Essential Duties and Responsibilities:

Reporting to the Sr. Job Developer, duties include, but are not limited to:

Employment: repare graduates for employment and place them into jobs

Identify, develop and maintain a network of employer partners across various sectors

Manage a caseload of job‑seeking and employed graduates

Maintain timely, accurate and detailed case record for each graduate and employer in the Salesforce database system, including job search and follow‑up activity

Meet monthly job placement and retention goals

Meet with graduates individually to develop a customized job search plan

Represent Project Renewal at job fairs and other public forums

Coordinate recruitment and hiring events with employer network

Track and follow up on job interviews, internships, and job placements

Work with HR Departments to ensure that clients are cleared for employment

Retention:

Verify employment and monitor employer and client relationship
Obtain job placement and retention milestone documentation that meets standards of contract
Conduct workforce development workshops for students and graduates
Document all interactions in the clients’ record in Salesforce
Maintain employment data such as wage increases, promotions, resignations, and terminations; and generating reports and statistics
Perform other duties as assigned

Qualifications:

HS Diploma/GED
3 - 5 years of experience in workforce development.
Experience in creating successful employer partnerships within the Human Service industry; NYC Shelter employment experience
Experience working in performance‑based programs
Excellent facilitation, presentation and communication skills with the ability to inspire and engage adult learners
Prior experience working with vulnerable populations, including individuals who have been incarcerated, struggled with substance use, or faced mental health challenges

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