HR - Benefits Manager; Hybrid

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Job Summary:
The Benefits Manager is responsible for overseeing the administration of employee benefits programs at a non-profit social service agency with four unions. This role ensures compliance with collective bargaining agreements, federal and provincial regulations, and internal policies. The Benefits Manager will serve as a liaison between employees, union representatives, and benefits providers to ensure effective communication and resolution of benefits-related issues.

Job Title: Benefits Manager
Department: Human Resources
Report To: Director of Human Resources
Effective Date: September 2025

Essential functions:

• Administer and manage employee benefits programs including health, dental, vision, life insurance, disability, and retirement plans.
• Ensure compliance with collective bargaining agreements and maintain strong working relationships with union representatives.
• Coordinate benefits enrollment, changes, and terminations in collaboration with HR and payroll teams.
• Respond to employee inquiries regarding benefits and provide clear, empathetic communication.
• Liaise with benefits providers to resolve issues and ensure timely service delivery.
• Support annual open enrollment processes and conduct benefits orientations for new hires.
• Evaluate and revise internal processes to reduce costs and increase efficiency.
• Maintain accurate and confidential benefits records in the HRIS system.
• Monitor and ensure compliance with applicable laws and regulations such as HIPAA, COBRA, and ACA.
• Prepare and submit required reports and documentation related to benefits administration.
• Document and maintain administrative procedures for assigned benefits processes.
• Ensure compliance with applicable government regulations.
• Ensure timeliness and accuracy of required reporting and fees.
• Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
• Gather employee data and oversee the processing of monthly billings, billing reconciliation, and the preparation of vouchers for payment of administrative fees for all group plans.
• Stay informed on industry trends and changes in benefits legislation and collective agreements.

Minimum Qualifications
:

• Bachelor's degree in Human Resources, Business Administration, or related field (preferred)
• Minimum of 3 years of experience in benefits administration, preferably in a unionized, non-profit environment.
• Project and team management/leadership skills and experience.
• Strong knowledge of benefits regulations and collective bargaining agreements.
• Excellent organizational and time management skills.
• Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, and Social Security and DOL requirements

Preferred Qualifications:

• SHRM-CP professional designations preferred.
• Day Force (HCM)
• Experience with Unions

The Child Center of NY is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status or any other category protected by Federal, State or local law. EOE M/F/D/V