Senior HR Generalist

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Purpose: The Senior HR Generalist runs the daily functions of the assigned People & Culture department including managing employee relations, hiring and interviewing staff, enforcing company policies, and administering pay, benefits, and leave.

Essential Functions:

Ensures daily HR processes and activities are performed in compliance with state and federal law, company policies and procedures, and Collective Bargaining Agreements where applicable

Manages the full team member life cycle including attraction, selection, onboarding, engagement, development, retention, and offboarding; plans and optimizes each stage of a team member’s tenure

Develops and maintains a position as a trusted advisor to the Operations leader and management; advises on company policies, engagement, retention, training, and performance management issues as they arise

Communicates and deploys corporate People & Culture initiatives locally; acts as a mentor and primary resource to Operations team members and People and Culture professionals on site

Ensures that all federal, state, local laws, collective bargaining agreements, and corporate People & Culture related compliance matters are proactively managed, including, ADA, EEO, Affir­­­­­‑­‑­tive Action Planning, FMLA, Fair Treatment, Customer Fair Treatment, and FAA

Maintains knowledge of current trends, technical, regulatory, and statutory related to the HR function as well as F&B and Retail operations to ensure delivery of appropriate advice and counsel

Coordinates and manages the administration and confidential investigation of workers’ compensation, unemployment, affirmative action, EEO, sexual harassment, fair treatment, customer fair treatment, FAA, and all other team member relations issues

Handles employment‑related inquiries from applicants, team members, and management; provides guidance and appropriately escalates complex and very sensitive matters as necessary

Meets with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs; understands and acts upon specific operational data such as turnover rates, wage rates, staffing levels, diversity, and sales data

Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with management to understand skills and competencies required

Performs general administrative functions such as team member file maintenance, preparation of legal compliance logs, and HRIS systems data entry and maintenance

Supports Field Operations with confidential investigations and provides guidance as needed to bring closure to open matters; partners with Internal Audit to ensure investigation and closure of People and Culture exceptions from the annual Ethical Conduct Certification

Coordinates training and initiatives that promote continuous learning, skill development, and monitor reporting in Learning Management System (LMS)

Reporting Relationship The Senior HR Generalist reports to the HR Business Partner

Minimum Qualifications, Knowledge, Skills, and Work Environment:

The combination of educational and professional experience must exceed 5 years:

In a leadership role:
Requires 1-2 years of experience leading a team of professionals, executing Human Resources strategy, and maintaining strong team member relationships

In a technical role:
Requires 5 years of Human Resources experience:

A bachelor’s degree in a program related to the functional area can count for two of the five‑year requirement

In the industry: 1-2 years of Hospitality, Food, Beverage, and/or Retail experience preferred

Specialized Training:

SHRM‑SCP or HRCI‑SPHR certification strongly preferred

Experience in various areas Human Resources, including recruiting, employee relations, labor relations, training and development, benefits, and compensation

Training that leads to an in‑depth understanding of HR policies and practices

Training that leads to in‑depth knowledge of relevant state and federal employment regulations and statutes

Has the ability to read and comprehend correspondence, policies, and legal documents and translate…