Director of People & Culture

Director of People & Culture – Crescent Hotels & Resorts

Location:

New York, NY

Compensation: $145,000 to $155,000 per year

Job Overview: The No

Mo SoHo New York is seeking an experienced Director of People & Culture to oversee all HR functions, ensuring compliance with labor laws, and fostering a positive workplace culture aligned with the hotel’s luxury service standards. This leadership role requires a strategic thinker with a passion for hospitality, talent development, and employee engagement.

At Crescent Hotels & Resorts, our associates are the shining stars of what we do.

• Highly competitive salary of $145,000 - $155,000
• An exceptional benefit plan for eligible associates & their family members
• 401(k) matching program for eligible associates
• Flexible scheduling to allow focus on important priorities
• Discounts with our Crescent‑managed properties in North America for you & family members

• Develop and implement recruitment strategies to attract top hospitality talent across all departments.
• Oversee onboarding programs to ensure seamless integration of new hires.

• Foster a positive, inclusive, and productive, issue‑free work environment.
• Serve as a credible, visible and trusted advisor to managers and associates on HR matters.
• Timely address and resolve associate concerns, ensuring compliance with company policies.
• Organize associate engagement and recognition programs in alignment with Crescent’s initiatives.

• Facilitate training programs to enhance associate job skills and guest service focus.
• Oversee leadership development and succession planning efforts.
• Ensure timely and comprehensive compliance training for all associates.

• Manage payroll processes in collaboration with Finance to ensure accuracy and compliance.
• Administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Monitor industry trends to ensure competitive compensation structures.

• Ensure compliance with federal, state, and local labor laws.
• Maintain up‑to‑date associate records and HR documentation.
• Lead workplace investigations and implement corrective actions as needed.
• Oversee workplace safety programs and support risk mitigation strategies.

• 5+ years of HR leadership experience, with minimum 3 years at an HRD level in hospitality or related industry.
• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• Demonstrated experience working under a hotel union collective bargaining agreement.
• Proven advanced knowledge of employment laws.
• Proven experience with UKG/Ultipro systems and payroll processing.
• Excellent interpersonal, communication, and problem‑solving skills.
• Ability to work in a fast‑paced, luxury hospitality environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.