Service Advisor

Position Summary

Provide advice to clients through email and phone for questions related to Payroll and HR policy. Act as a subject matter expert interfacing with NYU constituents to provide HR advisory support and service to both address on demand/urgent issues. Deliver detailed information around payroll matters and time entry, as well as provide clients with practical guidance through the HR management processes across the HR lifecycle.

Work closely with management to assist in resolving more complex HR issues for clients. Work with school/unit representatives, University HR, Finance, and other central units (Compensation, Employee Relations, TLOD, Applications, Payroll Operations, Budget, Finance, Academic Appointments, Risk Management, Equal Opportunity, Wasserman, Registrar, NYU IT, etc.) as a point of escalation for client inquiries related to Payroll and Time Entry. Resolve issues by analyzing information maintained in Workday.

Have the discretion to create off-cycle requests when necessary due to pay adjustments or upon request by clients.

Required

Education:

Bachelor’s Degree

Required Experience: 5+ years of experience with Payroll systems and HRIS, knowledge of HR and Compensation.

Preferred Experience: 5+ years of experience within a functional area (i.e. HR, Benefits, Compensation and/or Payroll). Experience in Higher Education and/or a Shared Services environment

Required Skills, Knowledge and Abilities: Must be fully committed to providing the highest level of customer service with excellent interpersonal, problem solving, and conflict resolution skills. Ability to quickly define the issue, accurately assess level of urgency, and efficiently resolve client inquiries and issues. Excellent written and verbal communication skills including public speaking. Must be able to work independently, collaborate with the team, and handle multiple tasks in a deadline driven environment.

Preferred Skills, Knowledge and Abilities: Experience with HRIS and/or case management systems (Workday/Service Now).

In compliance with NYC’s Pay Transparency Act, the annual base salary range for this position is USD $78,813.36 to USD $96,327.44. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more /nyugreen. NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.

All interested persons are encouraged to apply at all levels.