HR Operations Analyst

The Graduate Center (GC) is the focal point for advanced teaching and research at the City University of New York (CUNY), the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors.

The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.

The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

The Office of Human Resources (OHR) supports a vibrant, diverse, and inclusive employee community at the Graduate Center and at its affiliated CUNY colleges and professional schools, which include Craig Newmark Graduate School of Journalism, Macaulay Honors College and School of Labor and Urban Studies. Our comprehensive services include employee and labor relations, talent management, professional development, payroll and time and leave, benefits and wellness, compliance with emphasis on quality, effective and sustainable HR solutions.

Reporting to the Executive Director of Human Resources, the HR Operations Analyst duties include but are not limited to:

• Utilize HRIS and/or other data resources to run queries and generate reports for data analysis (e.g. trends, predictors, etc.) to support planning and decision making

• Utilize appropriate applications to prepare and/or modify reports incorporating various data sources; conduct needs assessments for report customization

• Maintain files/records in appropriate formats (e.g. physical, and electronic), and in compliance with record retention policy and/or appropriate rules/regs; establish and maintain records management protocol/system; consult, update and/or modify as needed

• Develop/prepare and administer surveys, dashboards, progress reports (e.g. exit interviews, employee satisfaction, compliance training trackers) via Modern Think, Qualtrics and/or other systems/applications; aggregate and report data; present findings in appropriate formats

• Partner with Office of Human Resources (OHR) personnel to assess workflows, operational gaps and opportunities for improvement; collaborate on projects to improve operations; develop Standard Operations Procedures (SOP), maintain and update SOPs accordingly

• Facilitate the maintenance and use of OHR’s listservs; support access control (e.g. granting and removing permissions); collaborate with appropriate departments (e.g. IT, Communications and Marketing) to continuously improve listservs; support and/or facilitate OHR’s communications

• Provide support in maintaining OHR’s website, electronic display boards; provide technical support to OHR personnel in partnership with IT

• Maintain OHR’s Teams environment to ensure accurate records and optimum functionality, support access control

• Assist with the planning, implementation and monitoring of projects

• Prepare and generate Personnel Action Reports (PARs) to inform appropriate units and/or departments of personnel actions, and to initiate actions; make entries in HRIS and conduct audits in HRIS as needed

• Perform…