Manager, People Operations

Job Title:

Manager, Employee Administration & Shared Services

Location:

685 3rd Avenue, New York, NY (in-person)

Employment Type:

Full – time

Salary Range: $90,000 - $110,000

Benefits:
Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About Doc Go:
Doc Go is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. Doc Go disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. Doc Go's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers.

With Mobile Health, Doc Go empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with Doc Go's integrated Ambulnz medical transport services, Doc Go is bridging the gap between physical and virtual care.

• People Partnership & Employee Relations Serve as a primary onsite People representative for Corporate Shared Services and Clinical Operations, building strong relationships with employees, managers, and senior leaders. Provide practical HR guidance across the employee lifecycle, including performance management, employee concerns, policy interpretation, organizational changes, and workplace matters. Manage employee relations matters and workplace investigations, partnering with People leadership and Legal as appropriate.
  
  Coach managers on effective employee management, documentation, performance conversations, and application of Company policies and practices.
• Employee Administration & Organizational Changes Oversee employee administration and personnel transactions, including promotions, transfers, compensation and job changes, reclassifications, reporting-line changes, terminations, and other employment actions. Coordinate complex and high-volume organizational changes, ensuring appropriate approvals, documentation, system processing, communications, and stakeholder alignment. Partner with People Technology, Payroll, Benefits, Talent Acquisition, and other People functions to ensure accurate and timely execution of employee changes.
  
  Support workforce restructures, integrations, acquisitions, and other organizational transformation initiatives.
• Leaves & Workplace Accommodations Provide oversight and guidance for employee leaves of absence and workplace accommodations, ensuring matters are handled consistently, timely, and in accordance with Company practices and applicable requirements. Partner with employees, managers, Leaves, Benefits, Legal, and operational leadership on complex leave, return-to-work, and accommodation matters. Support the interactive accommodation process and help coordinate operationally appropriate solutions. Maintain appropriate documentation, escalation practices, and controls for sensitive employee matters.
• People Operations & Shared Services Support consistent People Operations practices across Corporate Shared Services, Clinical Operations, and national business operations. Help ensure employee inquiries and People transactions are handled accurately, professionally, and within established service expectations. Maintain strong documentation, data integrity, approval controls, and audit readiness, including processes supporting SOX compliance. Identify opportunities to simplify People processes, strengthen controls, improve the employee…