HR Operations Coordinator

2-3 month contract (Could extend)

Remote with the ability to occasionally work onsite in New York, NY 10027

$30-33hr

• Bachelor's Degree
• Experience supporting HR, payroll, employee services, or other high-volume operational function
• Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation
• Experience with a case-management or ticketing system

• Master's degree
• Higher ed experience
• Service Now

The Temporary HR Operations Specialist will provide operational support for graduate-student and employee-related HR and payroll processes. The position requires strong attention to detail, proficiency with Excel, sound judgement regarding escalation, professional written communication, and the ability to handle confidential information appropriately.

• Monitor and triage employee and student inquiries received through the Grad Pay and Pay mailbox and Service Now
• Review and categorize inquiries and respond to routine questions using approved templates, boilerplate language, and documented procedures
• Follow established response and escalation protocols; do not independently interpret policy or develop responses to nonstandard questions
• Identify inquiries that fall outside established guidance, compile relevant information, and route them to the appropriate HR or Payroll team member for review
• Document actions taken and maintain accurate records of open, pending, escalated, and completed inquiries
• Follow up on outstanding items to support timely resolution

• Provide backup support for the twice-monthly roster-request process
• Submit and track Service Now requests for rosters in accordance with the established schedule
• Review roster information for completeness and identify discrepancies requiring follow-up
• Enter partial attestations into the attestation system based on approved documentation and established procedures
• Maintain records of roster requests, attestations, and unresolved items to support subsequent payroll review and reconciliation

• Using approved roster and attestation information, review payroll dock and retroactive pay calculations using established procedures and Excel-based tools
• Reconcile payroll-related data across reports and source files
• Validate calculations and supporting data for completeness and accuracy
• Identify discrepancies, missing information, and other exceptions, and elevate them for further review
• Maintain trackers documenting calculations, corrections, approvals, and outstanding items

• Prepare recurring and ad hoc Excel reports, including sorting, filtering, comparing, and reconciling data
• Perform data-quality reviews to identify missing, inconsistent, or potentially duplicative information
• Assist with routine HR transactions, status tracking, and documentation based on established procedures
• Help maintain process guides, standard response templates, trackers, and other operational documentation
• Provide backup support for other time-sensitive HR operational activities consistent with the responsibilities and level of the position

• Maintain the confidentiality of employee, student, payroll, and other sensitive information
• Follow established HR procedures, data-security requirements, approval protocols, and escalation guidelines
• Perform other related HR and/or Payroll operational duties consistent with the responsibilities and level of the position, as assigned

• Intermediate to advanced proficiency with Microsoft Excel, including formulas, filters, lookups, data comparisons, and reconciliation
• Experience supporting HR, payroll, employee services, or other high-volume operational function
• Strong written communication skills and the ability to communicate professionally using approved templates and standardized language
• Ability to follow detailed procedures consistently and recognize when an issue requires escalation
• Strong attention to detail and demonstrated accuracy when reviewing calculations and large datasets
• Ability to manage multiple deadlines, track outstanding items, and work independently in a fully remote environment
• Demonstrated discretion when handling confidential employee, student, and payroll information
• Experience with a case-management or ticketing system;
  Service Now experience is preferred

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