Human Resources Manager - Hospitality

Join a team where people come first. At Double Tree by Hilton Rochester, NY, we believe in creating a positive, respectful, and growth-oriented work environment. We’re currently seeking a skilled and people-focused Human Resources Manager to oversee and lead all aspects of our HR operations, with a special emphasis on recruiting, employee relations, compliance, training, payroll administration, and overall team engagement.

• Lead all HR functions in accordance with Double Tree by Hilton standards and applicable federal/state laws.

• Partner with the General Manager and department leaders to support staffing, development, and culture goals.

• Recruit, interview, and assist in selecting qualified candidates for open positions.

• Administer new hire on-boarding, employee orientation, and training programs (compliance, safety, guest service, and anti-harassment).

• Maintain compliance with labor laws, OSHA regulations, and internal policies.

• Address employee relations issues and manage investigations, grievances, and disciplinary actions.

• Support and coach managers on performance reviews, corrective action, and staff development.

• Process payroll accurately and timely, ensuring compliance with wage and hour regulations.

• Manage timekeeping records and coordinate with third-party payroll providers when necessary.

• Oversee benefits administration, employee leave, and workers' compensation processes.

• Monitor workplace safety and serve on the hotel’s safety committee.

• Maintain up-to-date personnel files, handbooks, and standard operating procedures (SOPs).

• Prepare and manage the HR department budget.

Qualifications:

• 2-3 years of progressive HR experience, ideally in a hotel or hospitality setting

• Bachelor’s degree in Human Resources, Business, or related field preferred

• PHR or SPHR certification is a plus, but not required

Skills &

Competencies:

• Strong knowledge of HR compliance, employment law, and best practices

• Experience processing payroll and managing payroll systems

• Excellent communication and conflict resolution skills

• Ability to maintain confidentiality and handle sensitive matters professionally

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher)

• Bilingual (English/Spanish) a plus, but not required

• Mostly sedentary work with occasional walking, stair climbing, and standing

• Ability to lift/move up to 10 pounds

• Flexibility to work occasional evenings, weekends, and holidays, as needed

• Supportive and inclusive leadership team

• Opportunity to make a direct impact on hotel culture and employee satisfaction

• Competitive pay and benefits

• Room to grow within Hilton’s world-renowned hospitality network

We're anequal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays $65,000-$72,000 annually based on experience.