Director of HR Operations & Onboarding

Position Summary

The Director of HR Operations & Onboarding serves as an operational leader within the Human Resources department and is responsible for the strategic oversight and day-to-day management of onboarding, employee transactions, compliance processes, background screening, HR systems administration, and workforce-related operational functions. The position acts as a key partner to the Vice President, ensuring continuity of operations, independent resolution of complex matters, strong team leadership, and consistent execution of critical HR workflows.

The Director of HR Operations & Onboarding serves as an operational leader within the Human Resources department and is responsible for the strategic oversight and day-to-day management of onboarding, employee transactions, compliance processes, background screening, HR systems administration, and workforce-related operational functions. The position acts as a key partner to the Vice President, ensuring continuity of operations, independent resolution of complex matters, strong team leadership, and consistent execution of critical HR workflows.

The Director of HR Operations & Onboarding serves as an operational leader within the Human Resources department and is responsible for the strategic oversight and day-to-day management of onboarding, employee transactions, compliance processes, background screening, HR systems administration, and workforce-related operational functions. The position acts as a key partner to the Vice President, ensuring continuity of operations, independent resolution of complex matters, strong team leadership, and consistent execution of critical HR workflows.

The Director partners closely with Human Resources, Payroll, Compliance, Operations, Employee Health, Information Technology, Credentialing, and organizational leadership to ensure all employee lifecycle processes are executed efficiently, accurately, and in accordance with organizational policies and regulatory requirements.

• Lead and oversee the day-to-day operations of the HR Operations and Onboarding team.
• Ensure incoming HR phone calls and emails are monitored, responded to, and redirected to the appropriate team member or department in a timely manner.
• Oversee the receipt, distribution, and appropriate handling of incoming HR mail and correspondence.
• Ensure wage garnishments and related notices are reviewed, processed, documented, and coordinated with Payroll and other appropriate stakeholders accurately and timely.
• Maintain oversight of front-end, day-to-day HR operational activities to ensure requests are appropriately triaged, assigned, tracked, and resolved in accordance with established procedures and service expectations.
• Develop, implement, and monitor HR operational processes to improve efficiency, accuracy, and employee experience.
• Establish and maintain standard operating procedures, workflows, and service-level expectations for HR transactions and onboarding processes.
• Monitor departmental metrics and key performance indicators and provide regular reporting to executive leadership.
• Identify opportunities for continuous improvement, automation, and enhanced employee service delivery.

• Direct all aspects of the onboarding process for newly hired employees, licensed providers, and organizational leadership.
• Ensure timely completion of pre-employment requirements, including background checks, education verification, licensure verification, health screenings, and regulatory screenings.
• Oversee new hire orientation programs and onboarding initiatives to ensure a positive employee…