Hris Services Coordinator

HRIS Services Coordinator – ONE HR Services (Tier
1)

Remote / Multi-State Full-Time Looking for More Than Just a Job?

At Apis Services, we believe our employees are our most valuable resource. Behind every successful program, every supported individual, and every thriving affiliate is a team of dedicated professionals working together to serve those who serve others. We're seeking a customer-focused, detail-oriented HRIS Services Coordinator – ONE HR Services (Tier
1) to join our growing HR team. In this role, you'll be the first point of contact for employees and managers across multiple states and affiliates, helping deliver an exceptional HR experience through our centralized ONE HR service model. Whether you're building on your HR experience or looking to expand your expertise in HR operations, technology, and employee services, this role offers meaningful work, professional growth, and the opportunity to make an impact across the organization.

Apis Services is a mission-driven organization that provides administrative, operational, and professional support to a network of affiliates delivering behavioral health, intellectual and developmental disability, education, and human services programs throughout the United States. Our employees help create the infrastructure that allows thousands of individuals and families to receive critical services every day. We believe in integrity, collaboration, innovation, and providing exceptional support to both our employees and the communities we serve.

As part of our ONE HR initiative, we're building a consistent, service-focused employee experience that provides timely, professional HR support while enhancing efficiency, accountability, and employee satisfaction.

• Competitive Compensation
• Daily Pay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

• Professional Development Opportunities
• Ongoing HR and HRIS Training
• Exposure to Multi-State HR Operations
• Career Advancement Opportunities
• Cross-Functional Learning Experiences
• Leadership Development Programs
• Opportunities Across Multiple Service Lines

• Support Employees Across the Enterprise
• Help Deliver an Exceptional Employee Experience
• Solve Problems and Improve Processes
• Contribute to Organizational Growth and Success
• Join a Mission-Driven Organization
• Make a Difference Behind the Scenes Every Day

As an HRIS Services Coordinator – ONE HR Services (Tier
1), you will:

• Serve as the primary point of contact for employees and managers seeking HR support through ONE HR Services
• Respond to inquiries related to HR policies, procedures, forms, benefits, employment information, and HR systems
• Resolve routine HR questions at first contact whenever possible
• Create, update, document, and close HR service cases accurately and timely
• Maintain ownership of employee inquiries through resolution or approved handoff
• Assist employees with ADP, onboarding, timekeeping, HR portal, and general HR system questions
• Route complex issues to the appropriate HR specialist while ensuring a seamless employee experience
• Protect confidential employee information and maintain compliance with privacy requirements
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance
• Monitor open cases and ensure timely follow-up and resolution
• Identify recurring trends and opportunities to improve the employee experience
• Participate in service improvement initiatives, system enhancements, and process optimization efforts
• Support enterprise-wide HR…