People & Culture Associate

At Next Level, People & Culture isn’t a back-office function — it’s the heartbeat of how we support our

clinicians and grow as an organization. This role is the operational engine of the department, ensuring

that every process, communication, and milestone is executed with care, consistency, and

follow-through to completion.

The People & Culture Associate works closely with the Director of People & Culture to keep clinician

lifecycle processes running smoothly, support HR initiatives, and maintain the systems that allow

leadership to stay focused on development, performance, and strategy. This is a junior position on the

leadership team — and an excellent entry point for someone who wants to grow in HR, operations, or

people-centered work in a values-driven organization.

What Success Looks Like in This Role

Clinician lifecycle milestones are consistently scheduled, tracked, and fully prepared in advance, with no gaps or delays

Systems (Paylocity, Simple Practice, trackers) are accurate, up to date, and require minimal correction or follow-up

Communication is timely, clear, and proactive, reducing the need for repeated check-ins or clarification

Tasks are owned from start to finish, with strong follow-through and minimal oversight required

The Director of People & Culture can rely on this role to keep operations moving seamlessly and without disruption

Clinicians experience clear, consistent, and supportive processes throughout onboarding, transitions, and day-to-day engagement

Data and reporting are organized, accessible, and ready to support leadership decision-making at any time

Clinician Lifecycle Coordination (30 Day / 90 Day / 6-Month / 1-year Milestones)

Schedule and coordinate 30-day, 90-day, 6-month, and 1-year check-ins for clinicians

Track upcoming milestone dates and ensure timely scheduling and preparation with clinical supervisors

Maintain tracking systems for clinician progress and key benchmarks (weekly confirmed session averages, engagement levels, documentation expectations)

Pull and review clinicians’ weekly completed session averages

Prepare relevant data and summaries ahead of check-ins to support leadership conversations

Prepare employee milestone reports, pulse checks, and performance reviews

Monitor caseload development and identify clinicians who may need additional support

Oversee clinician documentation and conduct caseload follow-ups

HR Initiatives & Strategic Support

Support the execution of HR initiatives that enhance clinician engagement, retention, performance, and professional development

Assist with process improvements to strengthen workflows and scalability

Help organize and track progress of ongoing People & Culture initiatives

Employee Experience & Support

Serve as a point of contact for employee questions related to policies, procedures, paid time off, sick time, retirement planning, and general HR inquiries

Ensure timely, clear, and supportive communication across the team

Reinforce a culture that balances support with accountability and involving relevant partners where necessary

Onboarding & Transitions

Coordinate onboarding processes, including new hire orientation tracking, documentation, and system setup

Oversee employee onboarding and offboarding from start to finish

Support clinician transitions (intern → LP, LP → licensed) to ensure clarity and continuity

Ensure all onboarding and offboarding steps are completed accurately and on time

HR Operations

Track key dates (hire anniversaries, benefits eligibility, LP renewals/extensions)

Track clinical licenses and limited permits, including renewals, extensions, and expiration dates

Prepare and submit biweekly 401(k) reporting

Prepare weekly recruiting reports

Performance & Workforce Support

Track clinician performance…