Ecommerce Analyst

This range is provided by Randstad Enterprise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40.00/hr - $45.00/hr

Job Title:
Assistant Manager, CRM Operations

6-month CONTRACT opportunity

Work arrangement: 2 days hybrid onsite in NYC, 3 remote days

• Act as a point of contact for third-party CRM vendors including Braze, Movable Ink, and email agency teams.
• Partner with cross-functional teams including Brand Marketing, CDP, and Analytics to deliver and scale CRM initiatives across brands, aiming to drive acquisition, retention, and customer lifetime value (CLV).
• Collaborate with the NA CDP team to support segmentation and personalization strategies, manage the roadmap of new capabilities, and assist with prioritization & communication with brand teams on tickets.
• Assist in creating and maintaining reporting dashboards using tools like Looker to track CRM performance and inform campaign optimization.
• Coordinate enablement sessions and knowledge-sharing workshops for brand teams on platforms and tools like Braze, Movable Ink, and CDP.
• Manage regional administrative tasks such as platform access permissions, invoicing, and budget tracking in coordination with Finance.
• Contribute to the development of CRM documentation and operational guides to streamline workflows across cross-functional teams.

• 4-6 years of experience in CRM, email marketing, or marketing operations, preferably within a direct-to-consumer or e-commerce environment.
• Hands-on experience with ESPs like Braze (preferred) or similar.
• Knowledge of lifecycle marketing best practices, customer segmentation strategies, and marketing automation tools.
• Familiarity with analytics tools like Looker, Power BI, or Google Analytics is a plus.
• Excellent project management and cross-functional collaboration skills.
• Ability to lead and scale complex, multi-brand CRM operations with an eye for continuous improvement.
• Comfort navigating a fast-paced environment with shifting priorities and multiple stakeholders.
• Detail-oriented and process-driven, with strong written and verbal communication skills.
• Understanding of key CRM KPIs and how to translate them into actionable insights.
• Knowledge of HTML/CSS is a plus.

• Mid-Senior level

• Contract

• Marketing

• Retail, Luxury Goods, and Jewelry

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