IT Manager

Overview

The End User Computing Manager is responsible for providing exceptional end user experience and driving operational efficiencies while staying current with technology and security best practices.

This is a fully onsite role in Rochester, New York.

• Lead an end user computing team and provide leadership, oversight, mentoring, and supervision for the team. The team will provide services related to help desk services, laptop / desktop provisioning (installation, configuration and support for Windows operating systems), onboarding / leaver support, and knowledge management with accountability to end user computing performance.
• Work will be both project and maintenance related so the ability to prioritize team member tasks is essential.
• Project management capabilities and detailed technical knowledge are essential to success in this role.
• You should have experience with Windows OS and related desktop technologies and with day-to-day management in a service desk environment.
• You will work closely with other IT and business functions and will communicate and coordinate across those functions.
• As a supervisor, you perform all typical work such as hiring, supervising, work allocation, career, and skills development.
• Deliver and support end user computing laptops and desktops 40%
• Provide exceptional end user service and help desk support 30%
• Securely automate end user computer processes 10%
• Coordinate work with other IT and business functions 10%
• Mentor, manage and coach IT professionals to create productive, high-performance teams 10%

• Bachelor's degree in Computer/Information Science or related, technical discipline required
• Minimum of 10 years experience in Windows OS and Windows application management
• Minimum of 10 years experience in IT technology and business process management
• 5 years minimum supervisory management and change leadership experience
• 5 years minimum program and project management

• Reports to Director
• Internal Contacts:
  Executive leadership team, functional business stakeholders
• External Contacts:
  Software and technology vendors, peer groups

EOE Policy Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Estimated Salary
: $100,000 - $120,000

Experience Level: 10+ Years

Requisition : 1463