AI Innovation Manager

The AI Innovation Manager will focus on ensuring that lawyers and business professionals effectively use the firm’s AI and practice technology tools. This role emphasizes end-user support, training, and communications, creating resources that enable adoption and ensuring that tools are embedded into daily workflows. The position’s primary responsibility is enablement, adoption, and ongoing user engagement. The ideal candidate will demonstrate a deep curiosity and commitment to understanding AI and its potential in legal practice, consistently seeking to expand their expertise and apply it in practical ways.

User Enablement & Resources

• Develop and maintain user-friendly resources such as quick-start guides, feature sheets, prompt libraries, FAQs, and short video tutorials.
• Manage and update a central resource hub for practice technology, ensuring materials are accessible and relevant.

Training & Communications

• Design and deliver user training sessions, in partnership with vendors and internal teams.
• Coordinate vendor-led training and supplement with firm-specific enablement.
• Draft and distribute communications about new features, updates, and adoption tips.

Adoption & Feedback

• Champion adoption of approved AI and practice tools by engaging directly with lawyers and staff.
• Track usage and adoption data, preparing dashboards and reports to highlight successes and identify areas for improvement.
• Collect and synthesize user feedback, escalating issues and improvement opportunities to the Innovation team.

Cross-Functional Support

• Collaborate with Practice Development, Knowledge Solutions, and IT to ensure user needs are met.
• Partner with the AI Operations Manager and other Innovation team members to align enablement activities with broader product lifecycle management.

• JD required, with experience as a practicing lawyer; transactional practice background strongly preferred.
• 7+ years of combined experience in legal practice and legal technology, legal operations, professional training, or practice support.
• Demonstrated ability to lead adoption initiatives in a professional services or law firm environment.
• Strong communication and presentation skills, with executive presence and the ability to influence senior stakeholders.
• Proven experience delivering impactful training (live and virtual) and developing high-quality enablement resources.
• Strong interest with AI and legal technology tools with a track record of continuous learning and hands‑on exploration of emerging tools.
• Ability to quickly learn and adapt to new platforms.
• Excellent organizational and project management skills, with capacity to manage multiple priorities in a fast-paced environment.
• Analytical mindset to interpret adoption data and user feedback, and translate findings into action.
• Strong stakeholder management skills, able to build trusted relationships with lawyers, staff, vendors, and leadership.
• Service‑oriented approach with attention to detail and consistent follow‑through.

The estimated base salary range for this position is $150,000 to $200,000 at the time of posting. The actual salary offered will depend on a variety of job-related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, and performance. This role is non‑exempt meaning it is overtime pay eligible.