Project Manager, Program ​/ Project Manager, IT Project Manager

Customs Support Group (CSG) is Europe’s leading provider of customs services, operating across 12 countries. As part of our mission to deliver seamless customs solutions, we are undergoing a digital transformation to enhance operational efficiency and customer experience. We are seeking a dynamic Project Manager to join our growing team and help drive key digital initiatives across the group. The ideal candidate will have a strong background in project management, with a focus on international collaboration and cross-cultural communication.

The Project Manager will work out of Poland and will be responsible for managing and coordinating group-wide projects across 3 countries. This individual will oversee initiatives related to process optimization, Salesforce-based platforms, data consolidation, and other digital transformation efforts. While not expected to be highly technical, the ideal candidate should have strong project management skills and experience managing cross-border teams. Familiarity with Salesforce, customs- or logistics software and data-related projects will be a plus.

• Develop comprehensive project plans, including timelines, milestones, and resource allocation
• Coordinate and lead cross-functional teams across multiple countries to ensure project objectives are met
• Manage project scope, identifying and mitigating risks throughout the project lifecycle

• Build and maintain strong relationships with key stakeholders across the Central European Cluster
• Facilitate effective communication between team members, management, and clients
• Present project status reports and updates to senior management and stakeholders

• Identify opportunities for process optimization and standardization across countries
• Implement best practices in project management methodologies, adapting them to suit the needs of international projects
• Change Management, rollouts and adoption of digital initiatives
• Lead change management initiatives related to project implementation
• Develop and execute training programs to ensure smooth adoption of new processes or systems
• Monitor and control project budgets, ensuring projects are delivered within financial constraints
• Prepare cost estimates and track project expenses across multiple countries

• Minimum 5 years of experience in project management, preferably in an international context
• Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile)
• Excellent communication and interpersonal skills, with the ability to work effectively in a multicultural environment
• Fluency in English both verbal and written; additional German is a plus
• Comfortable with ambiguity and must be a self-starter

• Experience with customs, logistics, or supply chain projects
• Familiarity with Salesforce or similar CRM systems
• Basic understanding of data management and analysis
• PMP or PRINCE2 certification
• Strong leadership and team management skills
• Ability to adapt to changing priorities and manage multiple projects simultaneously
• Excellent problem-solving and decision-making abilities
• Cultural sensitivity and awareness
• Proficiency in project management software and tools

• A dynamic and international work environment
• A permanent position with growth potential
• Attractive fringe benefits, including a pension plan
• Hybrid working model and flexible working hours