Wilmer Hale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers.
Our goal is to reflect the diversity of our clients and the communities in which we practice.
Responsible for establishing and managing strategic relationships with internal customers across legal and business operations departments, with a primary focus on advancing the firm's AI strategy. Shapes and manages the execution of complex AI projects from conception through delivery, with a focus on aligning solutions with stakeholder objectives and business needs. Leads the gathering of business needs through direct interaction with firm personnel, and is proactive in understanding business processes, the key drivers and measures of success for the firm, and the short‑term and long‑term direction of the legal and business departments, the firm and technology.
Proactively identifies high‑impact AI use cases, applies AI to improve and automate business processes, and helps the firm anticipate and respond to evolving client and market demands through innovative technology solutions. Acts as a liaison between IS and the end‑users to define and establish service and support requirements. Translates high level business requirements into functional specifications for the IS organization and manages changes to such specifications.
this role
- Identifies opportunities to use technology to impact department strategy and performance. Identifies sources of advantage and look for customer opportunities that anticipate and satisfy changing customer needs. Identifies new product and service offerings, particularly AI solutions, which may create unique, innovative and high‑value customer solutions.
- Facilitates a continuous planning process. Works with stakeholders to manage and prioritize product and service portfolios. Works with stakeholders to identify pain points and process improvement opportunities that can be solved with AI. Analyzes potential solutions to estimate value to the organization and return on investment (ROI). Advocates for technology needs of the business.
- Communicates technology strategy, plans and status to the business community. Provides information to IS about customer plans, opportunities, and needs. Manages customer plans and expectations.
- Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
- Understands the business processes and challenges and assesses client needs. Develops a deep knowledge of the firm's business, information technology and AI service delivery capabilities. Works with the business to define and validate system requirements. Prepares functional specifications and system design specifications that can be used by IS to build solutions.
- Evaluates information gathered from multiple sources, reconcile conflicts, decompose high‑level information into details, abstract up from low‑level information to a general understanding, and distinguish user requests from the underlying true needs.
- Develops governance agreements with clients. Defines and monitors Service Level Agreements (SLA). Measures customer satisfaction and IS effectiveness with the business units. Develops and implements recommendations for improvement. Works with IS to resolve problems and improve service levels.
- Acts as the liaison between the business, technology teams and support teams.
- Works with the IS to develop implementation plans for new products and services and communicate them to legal and business departments. Identifies technology training needs. Coordinates with change management…
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