Manager IT

Location: Town of Italy
* ** Ensure that Front Office team in AITC meet the desired SLA and other metrics**
* ** Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs**
* ** Stakeholder management and maintaining Business Relationship Management**
* ** Work closely with cross functional teams to plan and execute IT Infrastructure projects**
* ** Escalate issues and involve experts wherever required to resolve issues as quickly as possible**
* ** Provide technology expertise and thought leadership with an emphasis on End User Experience.**
* ** Driving Service Improvements for the IM Support team.**
* ** Be accountable for effective utilization of End Users IT Infrastructure**
* ** Refine and maintain policies, standards and technical processes.**
* ** Create, maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance, availability, security, risk, and compliance**
* ** Prepare weekly/monthly status reports and management presentations**
* ** End to end responsible for site IT infrastructure Digital security,  incident reporting and security incident remediation management.**
* ** Manage cross functional and vendor relationships associated with areas of responsibility.**
* ** Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for.**
* ** Technical graduate with 8 to 10 years of strong experience in IT Infrastructure and Services**
* ** ITIL Foundation Certified**
* ** Preference will be given to candidates having a Project Management and/or Agile certification.**
* ** Collaborative approach – ability to work well with others and communicating effectively**
* ** Problem solving strengths – ability to deal effectively with problems, this will involve understanding technical systems and processes to find solutions.**
* ** Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery.**
* ** Good organizational and planning skills, with attention to detail**
* ** Motivated, with a positive (can-do) and enthusiastic attitude**
* ** Good documentation skills, including writing policies and procedures**
* ** Must be flexible in approach to work content and responsibilities**
* ** Must be a self-starter and able to work with a minimum of supervision**
* ** Must be able to manage the tasks and time based on their priority.**
* ** Demonstrates a high level of commitment to end user experience.*
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