IT Support Administrator

Advance your career with the Stark Tech team. We'll shape your future together!

Stark Tech is a total optimization provider of facilities and energy solutions. We lead the market in providing cutting‑edge facilities and energy solutions. We integrate systems, offer energy‑efficient equipment and services, and provide building analytics to help customers meet sustainability goals. Our large‑scale equipment converts waste to renewable natural gas, reducing greenhouse gas emissions. Additionally, we enhance the utility grid with microgrid and battery energy storage solutions, along with solar development consulting services.

Join Stark Tech to be part of the future of energy transformation.

• Paid Time Off & Holidays
• 401(k) with employer match
• Medical/Dental/Vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• HSA employer contribution
• Life and Disability insurance
• Wellness Program (participation incentives)
• Employee Assistance Program
• Competitive pay
• Career development

The IT Support Administrator is responsible for providing advanced technical support, leadership, and customer‑focused solutions to ensure secure, efficient, and user‑friendly IT environments. This role combines deep expertise in providing endpoint support from the desktop to Entra with mentoring responsibilities and proactive service delivery. The ideal candidate will work collaboratively across IT departments to provide solutions that deliver greater efficiency and value to our stakeholders within the organization.

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field, preferred.
• Five (5) years of progressive experience in IT support and endpoint administration, required.
• Proven track record leading support initiatives and managing technical projects, required.
• Certifications such as MS 365 Administrator, CompTIA Security+, ITIL, or equivalent, preferred.
• Experience in delivering excellent technical solutions and customer experience in a self‑driven environment, required.
• Strong understanding of Windows, Linux, and macOS environments.
• Familiarity with CRM systems, ticketing platforms, and cloud services.
• Working knowledge of network fundamentals and protocols.
• Strong communication and customer service skills, required.
• Ability to adapt and be flexible in a changing environment.
• Must be able to deal with a large volume of work in a fast‑paced, time‑sensitive environment.

Our fast‑growing organization offers competitive pay, a positive work environment, and opportunities for career growth within the company. If you’re a motivated individual with a sense of accountability, resiliency, and a dedication to providing exceptional customer service, we encourage you to get in touch with us.

Location:

Rochester, NY