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Service Developer; ITSM
Job Description & How to Apply Below
Location: Town of Charlotte
Role:
Job Description:
- Ideal candidate must be self-motivated with a proven track record in ITSM, and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
- System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- Strong communication, Strong presentation and writing skills.
- Experience with development and implementation of Service Now ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Request, Asset Management or other ITSM application.
- Experience with extending the Service Now schema to custom applications.
- Exposure to Service Now platform capabilities and tools like Discovery and Orchestration and other applications like Service Watch, GRC etc.
- Understands technical and functional design requirements related to Service Now.
- Create and manage scripts and workflow.
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
- A fundamental understanding of ITSM, ITIL or CMDB and Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the Service Now system.
- Experience with Service Now client and server-side Java script and the Service Now APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of Service Now to Other Applications.
- Customizing Service Now using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
- Experience with Service Now's Service Watch and/or Discovery tools
- Experience presenting and conducting demo reviews with client stakeholders
- Resource should be at least CSA and CAD certified any other certification will be an added advantage.
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