Field Service Technician

Overview

We’re seeking a highly motivated Field Service Technician in our Albany, New York market to perform various technical duties in support of education and healthcare communications systems. The Field Service Technician will provide support and maintenance on communication and networking equipment while delivering high-quality customer service promptly.

Base pay range: $21.25/hr - $35.43/hr

• Troubleshoot, repair, and coordinate changes in programming and maintenance of PA, education, and healthcare communication systems.
• Work effectively with the customer’s IT staff to troubleshoot network-integrated systems.
• Professionally interface with customers to convey system status information.
• Collaborate with Maintenance Agreement customers to ensure the continued health of existing system deployments.
• Perform agreed-upon preventive maintenance on systems.
• Provide effective on-call support.
• Acquire technical certifications as needed for the job.

• Associate’s degree or equivalent relevant work experience.
• Minimum of 2 years of related low-voltage work experience.
• Functional understanding of IT-related technologies, including switching, routing, networking, and server knowledge.
• Experience using basic hand tools and multi-meters.
• Ability to read schematics and interpret signal flow through circuits.
• Willingness to obtain and maintain company-sponsored credentials and certifications.
• Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual.
• Computer skills to include basic computer manipulation, managing files, word processing, spreadsheets, databases, presentations, information retrieval, and communication.
• Excellent written and verbal communication skills.
• Ability to thrive both independently and in a team environment.
• Commitment to customer satisfaction.
• Basic math skills (addition, subtraction, multiplication, division, percentages, and fractions).
• Ability to follow policies, processes and procedures.
• Proficiency with Microsoft 365 suite.
• Attention to detail and commitment to delivering quality work.
• Maintain a clean driving record.

Ronco is a technology company providing critical communications technology, installation, and support to the federal government, healthcare organizations and primary education institutions. Please see our website at  – Our Solutions – Managed Services to learn more about what we do. Founded in 1965, we are a third-generation family-owned and operated organization headquartered in Buffalo, New York, with multiple locations along the East Coast.

We offer a friendly working atmosphere, competitive compensation, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401(k) match, nine paid holidays, sick pay, and paid time off), on-the-job training, and opportunities for promotion. We also offer a flexible hybrid working model of 3 days in-office and 2 days remote.

This role may require meeting vendor-specific credentialing requirements to visit customer sites as a condition of continued employment. Requirements vary by customer and may include vaccinations, background checks, drug testing, and other criteria.

Ronco is a drug-free workplace. Employment is subject to passing a drug test.

Ronco is an Equal Opportunity Employer.