Data Center Services Assistant Director

Location: City of Rochester
Data Center Services Assistant Director page is loaded## Data Center Services Assistant Director locations:
300 Science Parkway time type:
Full time posted on:
Posted Todayjob requisition :
R261326

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
** Job Location (Full Address):
** 300 Science Pkwy, Rochester, New York, United States of America, 14620
** Opening:
** Worker Subtype:

Regular Time Type:

Full time Scheduled Weekly

Hours:

40

Department:100084 University IT / ECC

Work Shift:

UR - Day (United States of America)
Range:

UR URG 116

Compensation Range:$ - $
* The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
*** Responsibilities:
** GENERAL PURPOSE  With guidance from the Data Center Director and as a senior member of the University IT Management Team, provides leadership and operational oversight for the 24x7x365 Daily Operations of the Data Center, critical IT infrastructure, and Lines of Business supported by the Service Center. The Data Center monitors shared and central resources and supports mission critical systems across the enterprise.

The Data Center installs, hosts, manages and maintains physical servers, storage and network hardware. The Data Center Services Assistant Director is primarily accountable for the day-to-day operations, within a governance model consisting of key partnerships and collaborative decision-making. The Data Center Services. Assistant Director is able to work independently yet satisfy expectations for inclusion among the key stakeholders. The Data Center Assistant Director is also expected to assume the role of Director in his/her absence, exercising direction and supervision of all departmental activities.
** ESSENTIAL FUNCTIONS
*** Manages Data Center Operational activities.
* Takes the lead in recruiting new staff, training and supervises daily operations.
* Confers with and assists with administrative policies and procedures, priorities and methods.
* Provides direction of the various functions of the Data Center daily operations to ensure that the activities assigned are completed in the most effective and timely manner.
* Allocates personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met.
* Performs team assessments and performance evaluations.
* Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs.
* Supports after-hours Level 1 and Level 2 Help Desk customer service.
* Reviews and approves all routine IT activities that could impact user services; a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities.
* Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams.
* Work independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs
* Creates, updates, and enforces Data Center policies and procedures.
* Enforces procedures that ensure appropriate access to the Data Centers.
* Assists with or leads emergency response.
* Acts as a back-up for the Data Center Director.
* Supports Data Center on-call rotation.
* Leads staff meetings.
* Manages Data Center billing/posting.
* Attends management meetings.
* Participates in the UnivIT IMOC rotation.
* Assists with strategic direction and University-wide IT strategy.
* Provides input on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates.
* Leads the testing of disaster recovery plans.
* May be required to communicate and escalate to senior IT management regarding all Data Center and computing facility incidents.
* May represent the University in organizations and initiatives at the local, state and national level as appropriate.
* Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations.
* Other duties as assigned.
* Manages Data Center Operational activities.
* Takes the lead in recruiting new staff, training and supervises daily operations.
* Confers with and assists with administrative policies and procedures, priorities and methods.
* Provides…