Senior Project Manager; Professional Services

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It's fun to work in a company where people truly believe in what they're doing!

At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best‑in‑class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at Black Line!

The Senior Project Manager is responsible for leading our most strategic and complex customer implementations. In this role, you'll be accountable for the successful delivery of the project, ensuring it is delivered on‑time and within scope and budget. The role is responsible for managing the relationship with the customer and partner teams throughout the engagement, acting as the main point‑of‑contact between customer/partner and Black Line teams.

You will not just manage tasks; you will orchestrate the entire project lifecycle, from initial planning, project kick‑off, UAT to final delivery. This position involves assessing situations, managing project resources and budgets and problem‑solving when issues arise.

• Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and Black Line.
• Create plans for implementation projects complete with budgetary information, scheduling, and resource needs.
• Coordinate consultants and engineers to ensure successful project delivery.
• Outline project success criteria and communicate them to all stakeholders. Drive project towards desired outcomes
• Provide status reporting across leadership regarding project milestones, objectives, dependencies, risks and issues.
• Track and report project financials against estimate; escalate and resolve financial issues as they arise.
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
• Identify, manage and mitigate project risk
• Act as the escalation point, when issues arise with the customer or partner on engagements and help manage issues to resolution
• Reinforce leading implementation practices, templates, policies, and tools to ensure successful project delivery.
• Track deliverables using appropriate tools.
• Maintain project data within professional services management tool and associated systems, ensure updated and accurate for cross‑org visibility
• Identify ways to upsell or cross‑sell to increase revenue and build brand awareness.
• Coordinate and lead customer meetings involving all stakeholders (kickoff, weekly status, escalation, steer committee
• Complete other projects duties as assigned.

Bachelor's degree in business, technology or related fields.

7+ years of project management experience in SaaS, enterprise software or technology consulting or services.

• Proven experience to balance multiple projects at any given time and stay on top of all details
• Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
• Ability to influence stakeholders and drive projects forward from inception to go‑live.
• Demonstrated successful completion of complex enterprise‑level client implementation projects
• Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
• Strong working knowledge of Microsoft Office and related project management tools
• A go‑getter with a customer‑oriented approach.
• Excellent communication skills, strong organizational skills and…