Digital Site Merchandising Operations Associate

#:

W168691

Department:

Creative Services

City:

New York

State/Province:

New York

Location:

United States

Ralph Lauren maintains a balanced approach to work arrangements, emphasizing both flexibility through hybrid options and the importance of in‑person collaboration. North America corporate employees (excluding remote and regional roles) work from the office 2-3 days weekly. Some roles require a more frequent office presence. This policy aims to foster learning, strengthen company culture, and promote effective collaboration through face‑to‑face interactions.

Pay Range: The pay range for this job is $62000 - $80000 annually; actual pay is dependent on experience and geographic location.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above‑market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

Ralph Lauren Corporation (NYSE:

RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through:
Talent, Education & Communication, Employee Groups and Celebration.

The Ralph Lauren E-Commerce Merchandising Operations team is looking for an enthusiastic and data‑driven individual to join our team of e-commerce professionals focused on building a world‑class online customer experience.

The successful Site Merchandising Associate will help analyze and optimize ’s online merchandising by having a detail‑oriented approach and a genuine interest in understanding what drives customers to buy. He/she/they will make customer‑facing decisions about how to merchandise products in the Ralph Lauren portfolio and serve as go‑to person for insight on the customer experience, working cross‑functionally with Marketing, Buying, Project Management, Creative and Technology.

• Analyze site metrics, customer feedback and other related data to identify opportunities to improve conversion rate and drive revenue growth across product categories
• Ensure customer experiences is seamless throughout the funnel through set‑up and maintenance of product pages, category pages, cross‑sels and more throughout the seasons
• Work cross‑functionally, especially with Buying and Marketing teams, to relentlessly maintain solid understanding of brand priorities and ever‑changing product assortment to deliver engaging, visual merchandising on site
• Assist with A/B testing set‑up and execution to continuously understand customer behavior on‑site
• Strategize and implement sorting rules changes on category pages to improve the customers shopping journey
• Execute and support strategy of Product Recommendations on product pages such as Complete the Look
• Work closely with Site Content team to support brand storytelling on site by tracking products featured in content

• Passion for the Ralph Lauren customer with a strong interest in understanding and driving user behavior
• Experience with Salesforce Commerce Cloud Business Manager preferred
• Strong analytical skills; proficiency in Adobe Analytics preferred
• Strong communication skills, both written and verbal
• Willingness to be flexible and pivot across multiple tasks as necessary

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.