OTA Partnerships & Revenue Manager

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards:
Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at

The OTA Partnerships & Revenue Manager will manage and optimize the presence of The Empire State Build Observatory across all major online travel agencies. This role is responsible for the cultivation of strategic partnerships, analysis of OTA and market performance to optimize revenues and capture market share, and alignment of OTAs to our holistic e-commerce strategy. The ideal candidate will have experience in OTA channel management, rate strategy, content optimization, and performance analysis.

This role will work closely with revenue management, marketing, and operations teams to drive bookings, maximize revenue, and maintain brand standards across all OTA platforms.

• OTA CHANNEL MANAGEMENT
  • Serve as the primary point of contact for all OTA accounts to develop and maintain relationships to ensure revenue optimization, alignment in overall e-commerce brand, and positive guest satisfaction
  • Negotiate contracts, commissions, partnership terms, placement, visibility, packages and ranking
  • Leverage OTA platforms and relationships to ensure gather market and competitor insights
  • Represent ESBO at industry events, trade shows and networking functions
  • Ensure content accuracy, competitive positioning, and brand consistency
  • Seek out new OTA opportunities that exist globally and advise on trends in the markets of our international purchasers
  • Ensure OBS Sales manages back-of-house functions effectively for connectivity issues, accounting, content management, parity issues, and website audits
• MARKET & BUSINESS ANALYSIS
  • Analyze travel trends, customer behavior, and competitive landscape to identify growth opportunities
  • Monitor KPI’s that optimize total e-commerce net revenues (organic web, digital, and OTA)
  • Create an A/B testing strategy and cadence for each OTA partner that measures conversion rate performance, best e-commerce assets and language
  • Develop and produce weekly, monthly, and quarterly OTA performance reports with actionable recommendations
  • Collaborate with Web and Revenue teams to align OTA pricing and strategies with overall e-commerce strategy
  • Execute promotions, special offers, and package deals to drive incremental revenues
  • Research additional revenue opportunities via OTAs, not limited to new AI tools and marketing strategies and new OTA partners

• The Web and Revenue teams work collaboratively to optimize revenues across all e-commerce sales channels (organic web, digital, and OTAs) and achieve target KPI’s
• Increase in OTA quantity of sales and RPP levels – proving efficient ROI in an online space that reaches international audiences
• Strategic Growth Leadership:
  Own the OTA growth strategy within the broader distribution mix, while balancing revenue, margin and brand positioning
• Data-Driven Insights and Reporting:
  Deliver weekly and monthly comprehensive KPI results including conversion rate, share of market, per caps, placement, and ranking along with actionable market insights and recommendations
• E-Commerce Optimization:
  Improve OTA product content, run A/B tests and align promotions with ESBO total e-commerce strategies
• Product Placement:
  Maintain “best-in-class” placement and ranking of our products with our OTA partners to grow market share
• Innovation & Technology:
  Leverage emerging technologies, AI tools, and analytics to…