Technical Customer Success Manager

Join to apply for the Technical Customer Success Manager #2 role at Converge (YC S23).

$/yr – $/yr

Converge is building the definitive Growth OS
: we help DTC growth teams understand which marketing efforts drive profitable growth. We are the only platform combining best‑in‑class tracking with blended reporting and multi‑touch attribution.

Our unique positioning has driven rapid growth in both number and size of customers. We invest heavily in customer success, taking pride in delivering expert martech and marketing reporting support throughout the entire customer lifecycle and compensating accordingly.

With 200+ paying customers—including some of the most famous DTC brands—and strong investor backing (YC, General Catalyst, founders of Shipbob, Posthog, etc.), we are now looking for a senior Technical Customer Success Manager to help us scale to $10M+ ARR.

• Be a marketing measurement expert: advise customers on attribution, conversion tracking, and reporting strategies, positioning yourself as a trusted technical partner.
• Technical support: investigate and resolve conversion tracking and attribution issues reported through all channels, including email, Slack, and in‑app.
• Onboard new customers: own the customer onboarding end‑to‑end, driving them from initial implementation to real and lasting success.
• Drive renewals: take full ownership of renewal conversations, mitigating churn risk and implementing proactive retention strategies.
• Champion customer needs: surface trends and insights from customer feedback to inform product roadmap.
• Activate: maximize adoption of our product features and provide proactive, regular recommendations.
• Expand customer contracts: identify and execute expansion opportunities to increase account value.
• Lead strategic projects: improve the support experience and feature adoption.

• Have strong martech experience:
  Google Tag Manager, Meta Events Manager, Google Consent Mode, and other pieces of the martech stack are familiar to you.
• Are curious and technical: you love understanding complex products deeply. Bonus points for skills in JS debugging, network requests, or attribution logic reasoning.
• Thrive in ambiguity: you enjoy building processes from scratch and figuring things out without a playbook.
• Are commercially minded: you know how to uncover customer needs and tie solutions to real business value.
• Have advertising experience: you speak the language of a growth team and have experience with Ads Managers, attribution, and creative strategy.

• Do not want to become an expert: our customers choose us because we deeply understand their technical challenges.
• Prefer certainty over upside: there are no rigid responsibilities—agency and accountability are expected.
• Don’t like working hard: this role demands more commitment and agency than a typical success role.
• Prefer remote over in‑person: we believe being in‑person helps us move faster.

• Compensation: $155k – $217k + equity: 0.1% – 0.25%.
• Career‑defining opportunity to build the U.S. success function and work with the world's best DTC growth teams.
• Private health, dental, and vision insurance.
• Pension & 401(k) contributions.
• Opportunity to work on a complex product that customers love—35% of our users use us daily.

• Application: we assess how your skills and experience align with our needs.
• Intro interview (30‑min): we learn about your motivations, fit, and answer questions about us.
• Culture interview (45‑min): we walk through your experience and background in detail.
• Case interview (1 hour): we simulate a real customer situation.
• Offer:
  
  if everyone is aligned, we move quickly to extend an offer.
• (*) Can be done in 2 days—just flag to us that you want to move fast.