AI Customer Experience Manager – Omni-Channel Care
Job in
New York, New York County, New York, 10261, USA
Listed on 2025-12-07
Listing for:
SiriusXM Radio, Inc.
Full Time
position Listed on 2025-12-07
Job specializations:
-
IT/Tech
-
Customer Service/HelpDesk
Job Description & How to Apply Below
A leading audio entertainment company is seeking a Manager in Listener Care for AI Customer Experience to drive intelligent customer engagement across omni-channel platforms. You will develop product roadmaps, collaborate with cross-functional teams, and analyze performance data to optimize customer journeys. Applicants should have over 5 years of project management experience, particularly in contact center technology and AI. The salary range for this position is $103,300 to $115,000, with potential incentives.
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