Senior GTM Business Analyst

Description

We’re growing and looking to hire a Senior GTM Business Analyst who embodies our core values:
People First, Customer Obsession, Strive for Excellence, and Integrity. This is a U.S.

-based role (remote), and you will serve as the primary U.S. anchor for our global Business Applications team, working closely with stakeholders across Revenue Operations, Marketing Operations, Customer Success, and Support to design and scale our GTM technology stack.

About Claroty:
Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection — whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD).

Backed by award‑winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents. A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia‑Pacific, and Tel Aviv.

The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.

• Act as the strategic technology partner for GTM stakeholders
• Partner with executive and senior‑level leaders across Rev Ops, Sales, Marketing, Customer Success, and Support to define and align the GTM technology strategy with business goals, ensuring systems and processes directly support pipeline generation, conversion, and expansion.
• Own end‑to‑end GTM solution design & delivery
• Lead deep‑drive discovery sessions, translate complex business requirements into clear functional specifications, and design scalable, intuitive Salesforce‑ and GTM‑stack solutions that support global processes and local business nuances.
• Serve as the U.S.‑based anchor for Business Applications
• Act as the primary point of contact for U.S. GTM teams, ensuring tight alignment with the Israel‑based Business Applications team through effective asynchronous communication, shared roadmaps, and coordinated releases.
• Optimize GTM processes and system architecture
• Conduct current‑state assessments of GTM processes and data flows, identify gaps, dependencies, and friction points, and recommend future‑state designs that streamline lead‑to‑cash, case management, and customer lifecycle workflows.
• Hands‑on Salesforce configuration and enhancement
• Configure and enhance Salesforce with a primary focus on Sales Cloud and Service Cloud, including Flows and automation, Case Management, Service Console, Knowledge, and Experience Cloud (Communities), following Salesforce and industry best practices.
• Drive change management and user adoption
• Lead change management activities for new capabilities and enhancements: define release plans, communicate changes to stakeholders, collaborate on enablement materials, and establish adoption and success metrics.
• Influence and prioritize the GTM technology roadmap
• Evaluate business requests, quantify impact, and influence prioritization across the GTM and Business Applications roadmaps; proactively recommend adoption of relevant Salesforce and ecosystem features based on release notes and product innovation.
• Support integrations across the GTM tech stack
• Collaborate on integrations between Salesforce and adjacent GTM tools (e.g., data management, marketing automation, revenue intelligence, customer success platforms, CPQ) to enable a cohesive, data‑driven operating model.
• Establish high‑quality documentation and governance
• Create and maintain clear…