Director of IT Services

Director of IT Services

We are seeking an experienced Director of IT Services to lead our technology operations and drive strategic IT initiatives across the organization. This leadership role requires a seasoned technology professional who can effectively manage diverse IT teams, maintain critical infrastructure, and ensure seamless technology operations that support business objectives.

• Oversee and manage help desk personnel, networking professionals, and system administrators
• Provide strategic direction, mentorship, and professional development opportunities for IT staff
• Foster a collaborative team environment and establish clear performance metrics and accountability standards
• Coordinate cross-functional projects and ensure effective resource allocation across IT teams

• Ensure reliable operation and maintenance of Windows-based server environments and enterprise systems
• Oversee network infrastructure planning, implementation, and optimization
• Develop and maintain disaster recovery and business continuity plans
• Establish and enforce IT policies, procedures, and best practices
• Monitor system performance and implement proactive maintenance schedules

• Maintain and develop relationships with key technology vendors and service providers
• Lead contract negotiations for software licenses, hardware purchases, and professional services
  
  Evaluate vendor proposals and make recommendations for technology investments
• Manage vendor performance and ensure service level agreement compliance
• Oversee IT budget planning and cost optimization initiatives

• Develop and execute IT strategic plans aligned with organizational goals
• Assess emerging technologies and recommend solutions to improve operational efficiency
• Establish IT governance frameworks and change management processes
• Prepare and present regular reports to executive leadership on IT operations and initiatives
• Ensure compliance with industry standards

• Minimum 10 years of hands‑on system administration experience in Windows environments
• Proven leadership experience managing IT teams and complex technology projects
• Strong expertise in Windows Server environments, Active Directory, and enterprise networking
• Experience with cloud technologies, virtualization platforms, and modern IT infrastructure
• Demonstrated success in vendor relationship management and contract negotiation

• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant industry certifications preferred (Microsoft, CompTIA, Cisco, etc.)
• Advanced degree or MBA preferred but not required

• Excellent verbal and written communication skills with ability to present to executive audiences
• Strong project management and organizational skills
• Proven ability to translate technical concepts into business language
• Experience developing and managing IT budgets and financial planning

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.