IT Support Specialist

Location: New York

Overview

We’re looking for an experienced Onsite IT Support Specialist to provide hands‑on technical support for our users, devices, and meeting spaces. You’ll be the first point of contact for IT issues, ensuring our teams can work productively and securely both onsite and remotely.

Key Responsibilities End‑User Device Support

• Install, configure, and maintain laptops, desktops, mobile devices, and peripherals (printers, monitors, docking stations, etc.).
• Provide in‑person and remote support for hardware and software issues across Windows, macOS, and Linux (Ubuntu).
• Support and manage mobile devices (iOS/Android), including configuration, enrollment, and troubleshooting via MDM (e.g., Intune).

Service Desk & Troubleshooting

• Act as the first point of contact for technical issues (walk‑up, ticketing system, email, chat, phone).
• Diagnose and resolve incidents related to OS, applications, network connectivity, and user access.
• Escalate complex issues to senior engineers or vendors as needed, ensuring timely resolution and good communication with users.

Accounts, Access & Collaboration Tools

• Create, manage, and deprovision user accounts and access rights using tools such as Active Directory, Entra  (Azure AD), and Okta.
• Support and administer Microsoft 365 services, including Exchange Online, Teams, One Drive, and Office applications.
• Support corporate applications such as Zoom, VMware, and other business‑critical tools.

Servers, Infrastructure & Cloud (Hands‑on plus exposure)

• Assist in administering Microsoft server technologies, including Active Directory, Group Policy, WSUS, and DFS.
• Use remote desktop tools and IT asset management systems to manage and track endpoints.
• Work with virtualization platforms (e.g., VMware) and gain exposure to cloud platforms (e.g., AWS, Azure).
• Contribute to automation and scripting tasks (e.g., Power Shell, Bash) to streamline recurring support activities.

AV, Meeting Rooms & Events

• Provide technical support for meeting rooms, video conferencing systems, hybrid meetings.
• Set up, test, and troubleshoot AV equipment for internal and external events.

Documentation, Security & Processes

• Document support issues, solutions, and procedures; create and update knowledge base articles.
• Help enforce IT and security policies, including secure configuration, patching, and adherence to best practices.
• Participate in device lifecycle management (procurement, imaging, deployment, recovery, returns, and disposal).
• Contribute to continuous improvement of IT processes, standards, and user experience.

Requirements Experience & Technical Skills

• 3+ years of hands‑on experience in a desktop support, IT support, or similar technical role.
• Strong expertise in supporting Windows 10/11 in a corporate environment.
• Experience supporting MacOS and Linux (Debian, Ubuntu) for basic system administration.
• Solid understanding of Microsoft 365 administration and common collaboration tools.
• Hands‑on experience managing and supporting mobile devices via MDM platforms (e.g., Intune).
• Practical experience with AV setup and troubleshooting (meeting rooms, conferencing, events).
• Experience using remote support tools and ticketing systems (e.g., Service Now, Jira, Zendesk, etc.).

Soft Skills

• Strong analytical and problem‑solving skills with a methodical, detail‑oriented approach.
• Excellent communication and customer service skills; able to support users with varying technical levels.
• Self‑motivated and able to work independently, while also collaborating effectively within a team.
• Ability to prioritize and manage multiple requests in a fast‑paced environment.

Preferred Skills

• Experience with Active Directory, Group Policy, and Windows Server management.
• Scripting/automation using Power Shell and/or Bash.
• Virtualization (e.g., VMware) and basic exposure to cloud platforms (e.g., AWS, Azure).
• IT asset management and inventory tools.

Familiarity With

• Security best practices for endpoints, identity, and access management.
• Basic networking concepts (TCP/IP, DNS, VPN, Wi‑Fi troubleshooting).

Relevant Certifications (nice to have)

• CompTIA A+, Network+, or Security+
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• ITIL Foundation

Benefits

• Prime
  
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