Senior Security TAC Engineer

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Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!

Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.

The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation.

The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 98% recommendation in Gartner Peer Review.

As a Senior Security Engineer in the Picus Global Technical Assistance Center (TAC), you will work directly with our global customers to enhance their cyber resilience through both advanced threat detection and effective prevention strategies.

You will investigate why specific attacks are not being detected and improve detection coverage by integrating Picus with SIEM, EDR, and XDR technologies. Beyond detection, you will also help strengthen customers' security postures by contributing to prevention-focused improvements involving firewalls (NGFW), web application firewalls (WAF), and other security controls.

This is a customer‑facing, hands‑on technical role
. You will be a trusted advisor
, providing direct support during integration and setup, assisting with configuration and optimisation, and guiding customers through deploying Picus solutions in their environments.

You will also collaborate cross‑functionally with our R&D, Labs, and Product teams to share field insights and continuously improve our platform.

• Act as a trusted technical advisor for customers, assisting with both detection and prevention use cases using Picus technology
• Support the integration of Picus into SIEM, EDR, XDR, firewall, WAF environments, and other security controls
• Troubleshoot and resolve complex customer issues in a timely and effective manner
• Assist with the deployment and configuration of Picus software in customer environments
• Collaborate with R&D, Product Management, and QA to elevate product issues and ensure continuous improvement
• Identify detection gaps and recommend tailored solutions to improve threat visibility
• Review prevention layers and advise on configuration optimisations (e.g., NGFW rules, WAF policies)
• Identify patterns across customer environments and contribute to scalable solutions
• Create and maintain technical documentation based on field experience
• Support US‑based customers as a primary contact, ensuring excellent service quality
• Publish test results, findings, and recommendations for broader knowledge sharing

• Bachelor’s degree in Computer Science or a related field, or equivalent hands‑on experience
• Solid background in cybersecurity, with strong knowledge of threat detection and prevention techniques
• Experience integrating and troubleshooting SIEM, EDR, and XDR platforms
• Familiarity with NGFW (Next‑Generation Firewalls), Web Application Firewalls (WAF), DLP (Data Loss Prevention), antivirus, endpoint security, and email security solutions
• Ability to analyze, diagnose, and resolve complex issues
• Proficiency in English (written and spoken)
• Excellent communication and interpersonal skills; comfortable engaging with customers remotely and onsite
• Basic understanding of Windows or Linux systems, including administration and security risks
• Experience working in a customer‑facing technical support or advisory role
• Good understanding of the TCP/IP protocol suite and ability to analyze packet captures (Desirable)
• Experience with scripting (e.g., bash) for automation or troubleshooting (Desirable)
• Knowledge of current security control technologies,…