IT Support Specialist

Start Date:

January 2026

Employment Type:

This is a part-time hourly position

Location:

Bronx, NY

Reports to:

Senior Technical Project Manager

Established in 2014, The Knowledge House has provided high-tech training to thousands of students from underserved communities across the country. What began as a humble initiative in the South Bronx has blossomed into a national organization delivering programs in Newark, Atlanta, Los Angeles, New York, and Washington D.C. Our mission is to build a diverse tech workforce by uplifting individuals from the most underestimated and underserved communities.

We are seeking a hands-on IT Support Specialist to own the maintenance, security, and troubleshooting of our technical infrastructure. This is an operational role focused on keeping our systems running smoothly. You will manage our fleet of student laptops, oversee access controls for our software platforms, and serve as the first line of defense for technical issues.

The ideal candidate is process-driven, highly organized, and capable of managing physical hardware inventory alongside cloud-based administration tools.

• Manage employee onboarding and offboarding by provisioning and de-provisioning accounts across Google Workspace, Asana, Slack, and other third-party tools.
• Regularly review and adjust staff access permissions to ensure data security and "least privilege" access.
• Collaborate with the Operations team to set up and configure new software tools as the organization scales.

• Secure, distribute, and track all student loaner laptops. Ensure 100% accuracy in inventory management systems.
• Image and configure laptops using MDM tools (Mosyle/Intune/Google Endpoint Management), ensuring all necessary software and security policies are pre-installed.
• Wipe, sanitize, and re-image returned machines to return them to the loaner pool immediately.
• Maintain an organized, secure storage system for all IT assets at the Mott Haven office.

• Serve as the primary point of contact for IT support tickets, troubleshooting hardware, software, and connectivity issues for staff and students.
• Act as the first line of defense for office network connectivity issues and work with external consultants to resolve complex outages or firmware updates.
• Troubleshoot and maintain office tech, including printers, security cameras, and AV equipment.

• Minimum of 2–3 years of helpdesk or IT support experience.
• Hands-on experience with Mobile Device Management platforms (specifically Mosyle for macOS or Microsoft Intune for Windows).
• Proven track record of success troubleshooting hardware (laptops, peripherals) and cloud software issues effectively.
• Familiarity with virtual machine tools (e.g., Virtual Box) is a plus.

• CompTIA A+ (Industry standard for hardware/support) (preferred)
• Google IT Support Professional Certificate (Strong baseline for troubleshooting) (preferred)

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• $25.00 – $30.00 per hour (Commensurate with experience and certifications)
• 15 – 20 hours per week
• Pre-tax commuter benefits
• 10 days of sick time per year

TKH has a hybrid working environment for all employees. Employees are expected to come into a TKH office or the field (community and industry events, including conferences or travel for work) 1-2 days per week, and the Leadership Team will be encouraged to come into a TKH office at least two times per week. There will be one consistent team day a week that will vary by team.

Please note that there are some roles that may require being on-site more based on the job responsibilities.

In addition to the 1 team day, there will be weeks when the expectation is 2 days/week based on required meetings. These may include all staff meetings, department stepbacks, professional development, retreats, events, or other purposeful reasons, as requested by your supervisor or team lead.

It is the policy of The Knowledge House Fellowship, Inc. to promote and provide equal employment opportunity without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Veteran status, genetic predisposition, or carrier status.