Product Director - Platform

Product Director - Platform and Experience

New York, NY, United States

• Job Identification:
• Job Category:
  Product Management
• Business Unit:
  Commercial & Investment Bank
• Posting Date: 09/10/2025, 09:04 PM
• Locations: 383 Madison Ave, New York, NY, 10179, US
• Job Schedule:
  
  Full time
• Base Pay/Salary:
  New York, NY $-$

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Digital & Platform Services (D&PS), you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address customer needs.

You will be integral to the newly established Client Relationship Management (CRM) Transformation Program, known as Client 360. You are responsible for developing a singular, consistent, and comprehensive view of clients by connecting data across various lines of business solutions and external sources. In this role, you will be advancing the strategic vision and execution of a comprehensive data platform that delivers a unified view of client interactions and insights across the Commercial & Investment Bank (CIB).

You will oversee a cross‑functional team to design, construct, and manage a robust data platform that aligns with the CRM program's objectives, enhancing client engagement and fostering business growth. You will drive initiatives to ensure data quality and compliance while integrating data from diverse sources to provide actionable insights.

• Oversee the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Own product performance and be accountable for investing in enhancements to achieve business objectives.
• Monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation.
• Develop and execute a strategic vision for the Client 360 Data Platform as a foundational product, ensuring alignment with the CIB‑wide CRM program and broader organizational goals.
• Collaborate with engineering and operations teams to maintain and enhance the platform.
• Ensure the platform's scalability, reliability, and user‑friendliness: oversee the design and implementation of the data platform, focusing on key components such as data ingestion, consumption, analytics, observability, lineage, and entitlements. Ensure the platform supports a unified view of client interactions.
• Define the developer and data science experience for Client 360 Customer Relationship Management.
• Oversee the foundational data platform that supports Customer Relationship Management in the bank.
• Leverage advanced analytics, including machine learning and AI, to derive insights from integrated data and third‑party sources, developing comprehensive client profiles that enhance decision‑making, client engagement, and relationship management across business units.

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change…