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CX Transformation Lead: Salesforce & AI Workflows

Job in New York, New York County, New York, 10261, USA
Listing for: Startops
Full Time position
Listed on 2025-12-15
Job specializations:
  • IT/Tech
    CRM System, Technical Support
  • Customer Service/HelpDesk
    CRM System, Technical Support
Salary/Wage Range or Industry Benchmark: 75000 - 80000 USD Yearly USD 75000.00 80000.00 YEAR
Job Description & How to Apply Below
Location: New York

A leading sustainable apparel company in New York is seeking a Customer Experience Manager to lead the CX team and implement Salesforce Service Cloud. In this role, you'll optimize customer service workflows, develop AI-driven solutions, and manage service KPIs. Candidates should have over five years in customer service, including management experience, and strong familiarity with CRM systems, especially Salesforce. This position offers competitive compensation between $75,000 and $80,000 annually, with hybrid work flexibility.
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