Infrastructure Support Senior Analyst; R0110

Coller Capital is one of the world's leading investors in the Private Equity Secondary market. The firm provides liquidity solutions to Private Equity investors worldwide, acquiring interests in private equity funds, portfolios of private companies, and other private equity‑related assets.

Coller’s IT function comprises of around 35 professionals who, with the help of external service providers, implement and manage solutions to fulfil existing and emergent business requirements throughout the organisation.

The Infrastructure Support Analyst will provide 1st/2nd and 3rd‑line infrastructure and end‑user support and administration to staff based in New York. This role will be part of a global team that also provides support to offices throughout UK, Europe and the U.S.

• Manage U.S IT Service Desk operations, including incident logging, prioritisation, and resolution
• Manage the U.S-based Infrastructure, including on‑premises and Cloud‑based capabilities
• Provide first, second and third‑line support for hardware, software, and network issues
• Administer user accounts, permissions, and access across various systems (e.g., MS Entra/AD, Microsoft 365)
• Support and troubleshoot Microsoft Office applications (E-Mail, Messaging, Video Conferencing and Telephony)
• Manage and maintain U.S network infrastructure, including Cisco switches and Meraki Wi‑Fi systems
• Perform End‑User device setup, software installation, and system updates for U.S‑based employees
• Monitor system performance and capacity, recommending and implementing improvements
• Collaborate with the global IT team on complex issues and infrastructure upgrade projects
• Contribute to IT documentation, including support guides and procedure documents
• Stay current with emerging technologies and apply industry best practices
• Assist in developing and implementing IT policies and procedures
• Debug production issues across various services and infrastructure levels
• Plan for infrastructure growth to support business scaling
• Manage relationships with IT suppliers and conduct regular service reviews

• Strong problem‑solving skills and a structured, logical approach to troubleshooting
• Excellent communication skills, both written and verbal
• Ability to explain technical concepts to non‑technical staff
• Passion for learning new technologies and keeping skills current
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a global team
• Customer‑focused mindset with a commitment to providing excellent service
• Adaptability to changing priorities and ability to work under pressure
• Interest in modern network and cybersecurity best practices
• Enthusiasm for Azure Cloud technologies and their implementation
• Experience with video conferencing technologies and troubleshooting
• Strong vendor management skills and ability to negotiate effectively
• Share the Coller Capital values, and work in accordance with those values
• A career history that includes operating in an Infrastructure Support role coupled with a track record of delivering responsive, high quality and customer focused IT services
• Demonstrable experience in many/all the facets of the role as outlined above
• Excellent language skills and the ability to communicate effectively to business stakeholders of different seniority levels
• A broad and deep technical background, being highly proficient in supporting the majority of the following technologies:

Hardware/Services Software Infrastructure Applications Desktops/Laptops iPads/iPhones Telephony Video Conferencing Printers Copiers Networking – Wi‑Fi/Switches Windows 10/11 iOS Office 365 – Web, Desktop & Mobile Teams SharePoint/One Drive Mimecast Intune Microsoft Authenticator (MFA) Active Directory Easy Vista ITSM (or similar) Team Viewer Microsoft Defender Azure Cloud Administration AD/Entra Administration

• Goal Orientation/Persistence – Maintaining focus on agreed objectives and deliverables. Meeting targets, acting and/or fulfilling agreements even when adverse circumstances prevail.
• Attention to Detail – Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and…