IT AV Engineer
Listed on 2025-12-19
-
IT/Tech
IT Support, Systems Engineer
Job Title:
IT AV Break/Fix Engineer
Location:
New York, NY – midtown Manhattan
Work schedule:
100% On-site
Start date:
ASAP End date: 6 months to start, with potential conversion Job Description
Position Summary:
The IT AV Break/Fix Engineer provides hands‑on onsite support, troubleshooting, repair, maintenance, and operational continuity of corporate audiovisual systems across company’s locations. The role is responsible for rapid incident response, problem resolution, and preventative maintenance across executive boardrooms, trading floors, conference rooms, event spaces, and collaboration environments.
This role is highly visible and requires professionalism, technical proficiency, and customer‑centric support with an ability to operate within a regulated financial‑services environment.
Key Responsibilities Break/Fix Support- Diagnose and resolve AV hardware and software failures
- Provide rapid onsite response to conference room outages
- Troubleshoot AV endpoints, codecs, DSPs, cameras, mics, control systems
- Remediate performance issues on AV networks or collaboration platforms
- Provide daily room readiness quality control checks
- Maintain SLAs for repairs and technical escalations via Service Now
- Support executive meetings and high‑visibility events
- Run validation tests following repairs
- Cisco Collaboration endpoints (Webex codecs, RoomOS, Desk, Board)
- Microsoft Teams Room environments
- Zoom Rooms
- SIP/H.323 gateway environments
- Cloud & on‑prem integrations
- Cisco collaboration endpoints
- Biamp, QSC, Extron, Crestron control
- Shure, Sennheiser audio DSPs
- PTZ cameras and video distribution
- Displays, projection, switching, routing
- Follow internal change management guidelines
- Maintain detailed ticketing and worklog documentation
- Support ITIL, ITSM, and regulated workflows
- Observe cybersecurity and compliance requirements
- 5+ years professional AV engineering or break/fix support experience
- Deep AV troubleshooting across codecs, control, audio, video
- Familiarity with AV‑over‑IP architectures
- Strong hands‑on experience in executive environments
Candidates with one or more of the following will be prioritized:
Primary Certifications- Cisco CCNA Collaboration (preferred)
- CEDIA (CEDIA certification programs)
- AVIXA CTS / CTS‑D / CTS‑I
- Crestron Technician or Programmer certifications
- Extron Professional Certifications
- Q‑SYS Level 2/3
- Biamp Tesira
- ITIL Foundation
- CompTIA Network+
- Cisco Webex collaboration ecosystem (RoomOS, Room Kit, Desk, Board)
- Microsoft Teams Room (Microsoft and OEM partner platforms)
- Zoom Rooms and conferencing interop environments
- SIP/H.323 video integrations
- Crestron, QSC, Biamp DSP ecosystems
- Video distribution (HDMI, SDVoE, NDI, Dante AV, AVB)
- Dante and audio networking
- AV network segmentation and QoS
- Executive‑level communication proficiency
- Calm under pressure and high urgency support mindset
- Customer‑first service orientation
- Professional maturity in front of senior leadership
- Detail‑oriented documentation and ticketing discipline
- Support mission‑critical AV serving global investment banking operations
- High visibility within executive and leadership environments
- Exposure to advanced AV deployments across global sites
- Direct influence on corporate technology experience
- Growth in enterprise‑grade collaboration engineering
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