Identity Security - Sr. Customer Success Manager - East

Why consider this job opportunity

• Salary up to $180,000
• Potential to participate in a discretionary bonus plan based on performance
• Comprehensive benefits including medical, dental, vision, and life insurance
• Unlimited PTO and sick time, along with holiday parties and team socials
• Opportunities for professional growth and development in a high-growth company
• Supportive and positive work environment with daily catered lunches

• Serve as the primary point of contact for customers post-implementation
• Manage the subscription renewal pipeline and monitor customer health to enhance adoption and value
• Collaborate with the Sales team to ensure a customer-focused engagement process
• Develop strong relationships with key customer personnel to identify up-sell and cross-sell opportunities
• Conduct regular meetings with customers and cross-functional teams to address issues and promote adoption

• Expert knowledge and experience in Identity and Access Management (IAM)
• Strong understanding of cloud, hybrid, and on-premise IT architectures
• Extensive experience in customer success or account management for complex software implementations
• Proven ability to manage customer relationships and navigate challenges to achieve positive outcomes
• Willingness to travel to customer sites as needed (up to 50%)

• Background in cybersecurity and/or compliance
• Previous experience in a customer success role within a SaaS organization
• Demonstrated experience in process improvement and decision-making

#Identity Management #Customer Success #Technology Careers #SaaS #Professional Growth

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