Senior Product Manager, Notifications

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology,
Precision Mental Healthcare
, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best‑in‑class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Associate Director of Product for the Platform Superpod, the Senior Product Manager for the Notifications Service Pod will own the vision, roadmap, and execution of Spring Health’s unified notifications platform. This person will lead the transformation of Spring’s fragmented communication systems into a scalable, reliable, and self‑service platform that powers all messages sent to members, providers, and customers.

This is a high‑impact, platform‑focused PM role that will influence nearly every team at Spring Health. You will define cross‑system logical models, build new notification infrastructure, deliver stakeholder self‑service tools, and ensure observability and reliability across all communication channels.

hybrid role
based in New York City
, with an expectation to be in office 2‑3 days a week. Our office is located at 60 Madison Avenue.

• Own the strategy, roadmap, and execution of Spring Health’s unified notifications platform.
• Translate Spring’s notifications charter (reliability, consistency, self‑service, extensibility) into a clear multi‑year platform plan.
• Define logical communication models, lifecycle states, and shared data contracts for members, providers, and covered lives.
• Partner with Engineering and Architecture to consolidate Rotom, Twilio, Iterable, and event pipelines into a cohesive platform.
• Build supporting tooling that will enable Marketing, Implementation, Provider Ops, and Care teams to manage messaging rules independently.
• Implement monitoring, alerting, and observability to achieve industry‑leading delivery reliability.
• Build operational tooling, including delivery dashboards, message success reporting, configuration logs, and remediation switches.
• Partner cross‑functionally (Marketing, Growth, Data, Implementation, Provider Ops, Care Support) to align on communication needs.
• Communicate tradeoffs, technical constraints, and prioritization decisions clearly to senior stakeholders.

• Achieve 99.9% delivery success rate across all notification types.
• Reduce operational escalations related to notifications.
• Enable Marketing to launch campaigns faster.
• Establish reliable monitoring and alerting with clear ownership and troubleshooting workflows.
• Ensure unified logical models are adopted across the org for lifecycle‑based messaging.

• 5‑7+ years of product management experience, including at least 3 years working on platform, infrastructure, or developer‑facing products.
• Strong technical fluency with event‑driven architectures, data contracts, APIs, and system integrations.
• Experience working with communications/notifications platforms—such as Iterable or equivalent—strongly preferred.
• Experience designing and delivering internal tools, configuration frameworks, or self‑service admin…