Technical Implementation Lead, Qualtrics

Location: New York

Supports delivery teams to ensure deliverables align with client expectations and goals, and provides comprehensive knowledge transfer and training to client teams for long-term program ownership.
** Core Responsibilities
** Technical Implementation Work directly with clients to gather requirements and present technical solutions. Recommend improvements to enhance user experience or reporting accuracy. Customer Experience & Service Orientation Own the customer experience end-to-end, ensuring satisfaction and long-term value.
** Qualifications
* * BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred)
** Technical

Skills:

** Proficiency in Qualtrics CoreXM, Customer

XM, Employee

XM, or Brand

XM modules preferred

Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)
** Business &

Soft Skills:

** Project management and client relationship skills.
* Experience with Qualtrics or similar survey platforms in enterprise implementations.

The annual salary range for this position is $113,000-$182,850. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:
• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For further details regarding Dentsu benefits, please visit  begin the application process, please click on the “Apply” button at the top of this job posting.

Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
* At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles).

Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.*#LI-AB2#LI-Merkle
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