Desktop Administrator

Location: New York

Desktop Administrator page is loaded## Desktop Administrator locations:
NL Head Office MHNL St. John's (NL) time type:
Full time posted on:
Posted Yesterday job requisition :
R-255454
** Position Type:
** Permanent  
** Closing date:*
* ** Full careers. Full lives.
**** Join the Medavie Health NL Team
** As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador. If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Team Lead, IT Service Management, the
** Desktop Administrator
** provides user support and customer service on company supported computer applications and platforms. The position troubleshoots problems and advises on the appropriate action as part of the Service Delivery team. The Desktop Administrator should have a positive/can-do attitude, excellent critical thinking skills, works well under pressure, and is committed to continuous learning. As a Desktop Administrator you will be responsible for the following.

Responding to requests for technical assistance in person, via phone, electronically using remote support tools. Diagnosing and resolve technical hardware and software issues with desktop, laptop, and ruggedized PCs as well as Smartphones and Tablets. Troubleshooting using available information resources and advise user on appropriate action. Following standard help desk procedures including adhering to and meeting SLA objectives. Identifying and escalating situations requiring urgent attention to Tier III level support as appropriate.

Participating in an on-call rotation to provide after hours support. Tracking and routing problems and requests and document resolutions. Managing assets and procurement duties as assigned. Creating and using PC builds and images of laptops and desktops to roll-out and repair PCs.
** Professional Qualifications &

Competencies:

*** Possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience.
* Possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN’s, VoIP phones, remote desktop,  MS Office Suite, Microsoft SCCM, Azure Entra.
* Have knowledge of ITSM tools such as Cherwell is considered an asset.
* Have problem solving, organizational and execution skills.
* Possess good interpersonal skills and the ability to manage cross-organizational projects and work with minimal supervision.
* Superior customer service skills.  
** Who we are
** MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest. We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion.

We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute. If you share our mission of improving the wellbeing of Canadians, join our team.
** What it’s like to work with us
** We are more than just a workplace – we…