Associate Director, Program Management

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

The Associate Director, Program Management (Contract) position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They actively identify organic growth opportunities, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. Consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal.

• Effectively estimate engagements and perform a top-down and bottom-up analysis for various types of projects (campaign to .com/app to strategy engagements)
• Support Staffing negotiations between programs/portfolios
• Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation and risk mitigation strategies.
• Drive and manage the approval and review process for MSA/SOW (high complexity)
• Collaborate with internal Stakeholders and external Clients to creatively resolve challenges with the contract
• Assist end-to-end scope change management process
• Assess the effectiveness of team dynamics/communications and diagnose/implement corrective actions where challenges may occur
• Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin
• Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key Clients to make difficult decisions

• Minimum 8+ years experience managing medium-large size, complex digital media programs; approx. $10M in revenue
• Experience with creative production and production teams preferred
• Experience with strategy, creative, data, media etc. disciplines required
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements
• Program management experience in scaled digital media implementation leading high performing teams within Creative, UX and Digital implementation teams
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
• Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders
• Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid.
• Effective leadership, analytical skills, and negotiation skills
• Effective conflict resolution skills

At Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex,…