Investment Team Support Associate

We are seeking an Investment Team Support Associate to join our team. This is a high-performing function within the Public & Private Markets, with a primary, end-to-end focus on Blackrock’s Aladdin. This role will serve as an operational partner and escalation point for all Investment Teams, including Equities, Fixed Income, Loans, Liquidity, and Multi-Asset strategies across workflows, data, controls, interfaces, and analytics.

This team is the operational front line, aligned to Investment Teams and Traders to provide high-touch support, proactively monitor servicing, and resolve front-to-back issues impacting execution, risk, performance attribution and reporting. The role centralizes Aladdin problem-solving, builds operating playbooks, and drives change management for platform and regulatory/process updates, partnering closely with Middle Office, Custodians, Brokers, Technology, Compliance, and Risk.

• Provide dedicated operational support to investment product/strategy across asset classes with end-to-end Aladdin ownership.

• Serve as operational oversight of portfolio-level data and controls for Investment Teams and Traders within the Aladdin ecosystem (orders, compliance, allocations, trades, positions, pricing, analytics, reconciliations, interfaces, and start-of-day publishing).

• Anticipate PM needs and resolve Aladdin-centric workflow issues; translate requirements into Aladdin configurations and controls.

• Lead incident management (triage, RCA, remediation, stakeholder communication) and post-incident trend analysis to strengthen Aladdin controls.

• Streamline operations and enhance controls using Aladdin data/technology; define KPIs/SLAs and publish actionable scorecards to senior management.

• Drive UAT, training, and adoption for Aladdin platform changes and regulatory/process transformations.

• Foster a culture of ownership, client focus, and continuous improvement; allocate resources to support changing priorities.

• Build deep relationships with PMs, Traders, Operations, Compliance, Technology, and Risk; represent investment teams in process, regulatory, and platform forums.

• Resolve operational issues with an Aladdin focus, working cross-functionally with Middle Office, Custodians, Brokers, Technology, and Compliance teams.

• Foster a culture of ownership, client focus, and continuous improvement across Aladdin-enabled workflows.

• Serve as a trusted advisor, ensuring investment teams receive timely, high-quality Aladdin support.

• 3-6 years of experience in investment operations, front-office support, or middle office roles at a global asset manager or financial institution. (Buy Side experience is a must have)

• 3+ years of end-to-end Aladdin expertise across order management, compliance, trade lifecycle, positions/pricing, analytics, reconciliations, interfaces/integrations, and start-of-day publishing; complementary experience with CTM, WSO, GTSS, CLS, Bloomberg, and Fact Set.

• Ability to translate PM requirements into Aladdin configurations, workflows, and controls.

• Proven leadership running front-to-back support across multiple strategies and asset classes.

• Deep knowledge of investment vehicles including pooled funds, institutional mandates, and separately managed accounts (SMAs).

• Extensive experience with trade management workflows, regulatory reporting, incident oversight, and operational KPIs/SLAs; ability to define and publish Aladdin-centric scorecards.

• Experience with global standards, broker/custodian practices, and control frameworks; audit readiness and remediation in Aladdin-enabled workflows.

• Data‑driven approach to identifying trends, managing performance, and enhancing operational resilience; advanced Excel and familiarity with SQL/BI tools (Tableau/Power BI) for KPI dashboards.

• Exceptional communication and stakeholder management; comfort engaging PMs and senior leadership during incidents and change events, operating in a global, time‑sensitive environment.

The salary range for this role is $100,000-$120,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay…