Communications, Technology Transformation Contractor

The role

This contractor will provide critical support to Corporate Communications with a primary focus on internal communications for technology and transformation initiatives across Global. The individual will act as a dedicated extension of the team with a strong emphasis on strategic planning, project management and generalist communications skills. East Coast availability preferred. This is a senior leadership remit — serving as a strategic communications advisor to executive technology and transformation leaders, accountable for people leadership of communications resources during the engagement, and responsible for designing a scalable FTE technology communications function.

This team member will be a critical partner to Technology, Enterprise Digital, and transformation leaders, driving clarity and engagement around key milestones, changes, launches, and adoption activities. They will help organize and execute internal campaigns, streamline communications operations, and elevate our channels and measurement approach. In addition, this role will help define the operating model, staffing and budget requirements for a future FTE technology communications team and serve as the senior point of contact for executive stakeholders.

This role moves seamlessly from big-picture strategy to tactical delivery.

You’ll apply broad communications expertise to support enterprise tech transformation—translating complex concepts into simple, actionable messages, coordinating delivery across channels, and ensuring stakeholders are informed and aligned. There is potential to convert to full-time based on performance and business need.

• Proven people management experience (direct reports and/or dotted-line teams); experience recruiting, hiring, mentoring and developing communications professionals
• Support the planning, shaping, and execution of internal communications campaigns for technology and transformation initiatives (program updates, releases, process changes, adoption and training)
• Build executive-ready materials including internal memos, intranet articles, FAQs, talking points, town hall run‑of‑shows, video scripts, and leadership updates
• Develop and maintain a transformation communications plan and editorial calendar; manage timelines, dependencies, and approvals across stakeholders and establish governance and operating rhythms for an ongoing FTE communications function
• Partner with Technology and Corporate Communications to align messaging frameworks, narrative arcs, and change communications toolkits
• Publish and enhance intranet hub content; support email and enterprise newsletters; optimize Teams/Slack channels where appropriate
• Coordinate internal events (briefings, AMAs, information sessions, roadshows); drive run‑of‑show, logistics, and post‑event follow‑ups
• Report KPIs for campaigns and channels (reach, engagement, sentiment, adoption), using data to refine plans and demonstrate impact
• Refine playbooks and governance to improve consistency and speed (message maps, RACI, approval workflows)
• Support issues and incident communications for tech releases as needed; ensure timely, clear updates to affected audiences

• 10+ years of communications experience (senior‑level), with demonstrated success in internal/change communications within technology, digital, or transformation environments — including experience managing teams and building functions
• Strong project management skills; proven ability to run complex work streams end‑to‑end and meet tight EOY timelines
• Strategic mindset with the ability to craft plans, narratives, and message architectures that ladder to business goals
• Exceptional writing and editing skills; adept at translating technical concepts for non‑technical audiences and capturing leaders’ voice
• Experience in large, global, matrixed organizations or agency environments; comfortable navigating ambiguity and multiple stakeholders
• Facility with CMS/intranet publishing (e.g., SharePoint) and Microsoft 365; familiarity with enterprise collaboration tools (Teams, Viva Engage/Yammer) and project tools (Smartsheet/Asana/Jira) is a plus
• Data‑…