ServiceNow ITOM & CMDB Technologist

Position: ServiceNow ITOM & CMDB Technologist New York, United States
Location: New York

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers.

The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at  .

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

THE

CHALLENGE

We are seeking a seasoned Service Now CMDB Authority to spearhead the design, implementation, and ongoing evolution of our Configuration Management Database. This critical role requires not only deep technical expertise in Service Now CMDB but also exceptional interpersonal and leadership skills. You will be instrumental in navigating diverse viewpoints, establishing clear standards, and fostering a culture of data integrity within a fast-paced, creative environment.

This is a unique opportunity to build a foundational system from the ground up, empowering our teams with accurate and actionable insights into our technology assets.

WHAT YOU’LL TAKE ON Specialty Skillset

• Extensive hands‑on experience and in-depth knowledge of Service Now Configuration Management Database (CMDB) and Common Services Data Model (CSDM) including CI classes, attributes, and dependency mapping.
• Proficiency in configuring Service Now Discovery and Service Mapping:
• MID servers
• Network and security settings
• Discovery patterns, schedules and monitoring
• Data sources and credentials
• Error handling and troubleshooting
• CMDB health maintenance
• Strong understanding of IT Asset Management (ITAM) and Vulnerability Response (VR) principles and their integration with CMDB.

Service Now Platform Proficiency

• Sophisticated knowledge of the Service Now platform, including ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog).
• Ability to implement integrations and automation via Integration Hub, published connectors, and scripted REST/SOAP APIs.

Data Management & Quality

• Good understanding of data quality concepts, data governance, and data reconciliation processes.
• Experience with data analysis and reporting tools within Service Now.

Other Technical Skills

• Familiarity with IT Infrastructure Library (ITIL) framework, particularly CI and asset lifecycle management.
• Understanding of cloud platforms (AWS, Azure, GCP), virtualization technologies (hypervisors, containerization), and Infrastructure as Code for integration within the platform.

WHAT YOU BRING

• 5+ years proven track record in Service Now CMDB, ITOM, ITAM implementation(s).
• 6+ years of overall Service Now platform experience.
• Demonstrated ability in leading technical discussions and individuals.
• Background in enterprise asset management, infrastructure support, or engineering.

Great to Have

• Good communication, collaboration and presentation skills, especially across creative teams with complex strengths.
• Service Now Certified Implementation Specialist (CIS-CMDB or ITOM) is desired.

WHAT WE OFFER YOU

• Great Company Culture
  . Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth
  :
  As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to…