Client Services Lead

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy.

As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses:
Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional‑grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web
3. The Company is headquartered in New York City, with global offices across North America, Europe and Asia.

Additional information about the Company's businesses and products is available on

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission‑first approach. Our culture shapes our way of working and gets us where we want to be.

• Be Selective To Be Effective.
• Be Highly Aligned, Loosely Coupled.
• Disagree Transparently.
• Build Dream Teams.

Galaxy is seeking a passionate, dedicated Client Services Associate to join our Client Services team. This individual is a critical member of our team, acting as a trusted resource and advocate for our clients. This role requires a balance of service excellence, operational accuracy, and relationship‑building across multiple channels. We’re looking for someone who is proactive, intellectually curious, and confident handling complex client needs.

The ideal candidate has strong organizational and problem‑solving skills, excellent communication abilities, and an unwavering commitment to delivering outstanding client experiences at every interaction.

We’re seeking individuals who are client‑obsessed, proactive, and thrive in fast‑paced environments. You understand that service isn’t just about answering questions—it’s about building trust, anticipating needs, and delivering a seamless experience from start to finish. You’re detail‑oriented, an empathetic communicator, and someone who solves problems with urgency and ownership.

Experience in financial services is a strong plus, but more importantly, we’re looking for team members with a growth mindset, intellectual curiosity, and a drive to go above and beyond for our clients. You’re energized by collaboration, confident in high‑stakes conversations, and passionate about raising the bar for what exceptional service looks like.

• Provide exceptional client service via email, live chat, and phone support.
• Maintain and uphold defined Service Level Agreements (SLAs) by ensuring prompt and efficient responses to inquiries.
• Investigate client issues thoroughly and provide clear, timely, and accurate solutions.
• Collaborate closely with internal teams to resolve complex client
• Demonstrate empathy, professionalism, and patience in all client interactions, contributing to a high‑quality client
• Actively participate in team discussions, brainstorming sessions, and knowledge‑sharing initiatives to continuously improve processes and client
• Remain adaptable and flexible to changing priorities, tasks, and company needs.
• Stay informed about company products, services, and tools, providing expert advice and guidance to clients.
• Work with CRM & Support tools to manage client interactions, track issues, and communicate with the team.

• Minimum of 7…