IT Support Technician

Overview

IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

• Provides the students, faculty and staff support for computer hardware, software and networking.
• Utilizes the IT Service Management application, Service Now, to log, monitor and track customer requests and incidents
• Participates in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
• Helps train faculty on use of computer labs and in use of productivity software.
• Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
• Maintains inventory listings of computer lab hardware, software, and supplies.
• Posts times of lab availability and class schedule
• Maintains a professional environment, establish and enforce lab and computing policies and procedures
• Prepares and submits monthly status reports
• Provides technology support to local library staff
• IITS Projects as assigned
• All other duties as requested by supervisor

• Bachelor’s degree or making progress in bachelor’s degree program.

• Strong customer service, communication and organizational skills.
• Must be able to multi-task and prioritize work. Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.

• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

• Extensive use of computers
• Extensive time sitting and standing
• Able to lift to 10 lbs.

Maximum Salary

USD $20.00/Hr.

Minimum Salary

USD $16.50/Hr.