Infrastructure Operations & Services

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Department overview
:
The US Group Infrastructure Services (EIS) team provides global first line support of Nomura’s Infrastructure Services. The applicant must be highly motivated, have good communication skills, work with other stakeholders effectively at the firm and be able to support middleware infrastructure in a high‑pressure trading floor environment. We are looking for a candidate that is capable of working in a fast‑paced and occasionally high‑pressure environment.

• Providing support and advice to strategic IT teams with regard to the use of Middleware products.
• Administering and supporting the Middleware Messaging environments.
• Testing and upgrading the Middleware environments throughout the US.
• Providing FTS support for Middleware globally.
• Installing and configuring middleware messaging software like Solace, MQ, EMS, RV, NDM and MFT.
• Maintaining the middleware environment, including patching, upgrades, and performance tuning.
• Identifying and resolving issues related to middleware, often involving collaboration with application developers.
• Implementing and maintaining security policies and best practices within the middleware environment.
• Monitoring and optimizing the performance of the middleware infrastructure to ensure efficient application operation.
• Creating and maintaining documentation related to middleware configuration, procedures, and troubleshooting steps.
• Working with various teams, including application developers and infrastructure teams, to ensure seamless integration and functionality of applications.
• Planning for future needs and ensuring the middleware infrastructure can handle the expected load.
• Ensuring the middleware environment adheres to relevant security and compliance standards.

• Technical Expertise: Strong understanding of messaging technologies like Solace, MQ, TIBCO, NDM and MFT.
• Operating System Knowledge: Familiarity with Linux and Windows server environments.
• Troubleshooting
  
  Skills:
  
  Ability to diagnose and resolve complex technical issues.
• Communication
  
  Skills:
  
  Ability to communicate technical information effectively to both technical and non‑technical audiences.
• Problem‑Solving
  
  Skills:
  
  Ability to identify and resolve issues efficiently.
• Strong ability to multitask and be detail‑oriented.
• Experience with Service request and ticketing tracking tools experience i.e. Jira.
• Strong written and verbal communication.
• Good teamwork skills and ability to build solid relationships.

Associate

Full‑time

Information Technology

Banking and Financial Services