Network Support Engineer

Title: Network Support Engineer

Location: New York, NY; travel to remote sites is required.

Salary Range: $80,000 - $100,000

Employment Type: Full time

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

Doc Go is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. Doc Go disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. Doc Go's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers.

With Mobile Health, Doc Go empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with Doc Go's integrated Ambulnz medical transport services, Doc Go is bridging the gap between physical and virtual care.

The Network Support Engineer works on the implementation and support of the Doc Go network infrastructure as well as respond to issues related to the corporate network. This includes tasks such as: creating network diagrams, Standard Operating Procedures (SOPs)/Working Instructions (Wis), installing, configuring network hardware/software, performance monitoring, maintenance, inventory management, security, and troubleshooting issues. They will be engaged in projects deploying, monitoring, and installing our network systems and services between multiple platforms, protocols, and service providers.

They will be working with our various routers, circuits, WIFI, internet, switches, firewalls, ISPs, cabling, VPN connections, and security systems. The Network Support Engineer obtains work from our ticketing system and will be working with the IT director, our network engineer, security, various operation/project managers, ensuring security compliance for our network.

• Demonstrates knowledge in a variety of network technologies and serves as a point of escalation for network issues (e.g., Forti Manager/Analyzer, Unifi Network Components).
• Provide network support for our Doc Go HQ and remote locations.
• Makes sure the projects and task assignments are completed in a timely manner as well as being functional and ensuring security compliance.
• Participate in network installs, planning, site/data center surveys, recommendations for future infrastructure and security enhancements.
• Supports ISP, circuit, firewall, router, switches, cabling, and security related work activities.
• Assists with documentation, inventory management, and capacity planning.
• Respond promptly to incident tickets/tasks concerning network/voice issues.
• Works to maintain security and proper access to customer data.
• Performs other duties as assigned by our Network Engineer and IT Director.

• Successful support of our network design objectives.
• Projects and incidents are completed in a timely and responsive manner.
• Protect the integrity of customer data.
• Ensure the network is secure and meets compliance for SOC2 and HIPAA compliance.
• Perform maintenance and security of infrastructure devices.

Education &

Certifications:

• Bachelor’s degree in computer science, or similar.
• Network Certifications are preferred but not required (e.g., CCNA, Network Security Expert (NSE)).

Experience:

• Knowledge in networking and multiple vendor solutions. A minimum of three (3) years of successful work experience in relevant network technical fields.
• Experience with Forti Manager/Analyzer and Unifi Network Components is required.
• Experience with Ruckus and Cisco network devices is desired.

Required Skills:

• Knowledge including, but not limited to Forti Gate and Unifi, Gateways/firewalls, switches, WIFI and security components (e.g., Genetec & Unifi).
• Written and verbal communication skills
• Strong logic, reasoning, and…