Technical Project Manager, Service Calls

Location: New York

Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers, ISPs, Partners, and Technicians. Managing infrastructure at utility-scale demands consistent, high‑quality service, and that’s where you come in. Service Operations ensures that every network Meter deploys remains operational and resilient, while growing with our customers. A network’s value compounds only with precise maintenance.

Service Operations is where reliability meets growth: you’ll build the systems, standards, and tooling that keep Meter’s network design and management cohesive across a global fleet. This is a technical project management role: you'll turn urgent customer needs into scalable, proactive infrastructure. As our product ecosystem expands, you’ll keep the fleet aligned to our latest design principles, delivering utility‑grade reliability and performance.

The platform to deliver utility‑grade service at scale doesn’t exist yet, you’ll help build it. What Success Looks Like In your first six months, you’ll design and operationalize the systems that make great service repeatable.
• Increase Velocity: >90% of service calls completed within SLA, reducing mean time to resolution by 30%. Mean time to resolution is reduced by 30%, unlocking greater efficiency and customer uptime.
• Boost Quality:
Maintain